Tier 1 IT Support Analyst || Atlanta, GA || Onsite
INFO ORIGIN INC
- Location
- Onsite (Atlanta, Georgia)
- Compensation
- $15 - $20/hr
- Employment
- Full-time
- Level
- Mid Level
About the Role
INFO ORIGIN INC is seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K-12 school district environment. This role involves troubleshooting hardware and software issues, managing tickets, and assisting users with various technology platforms.
Skills
Full job details
Tier 1 IT Support Analyst || Atlanta, GA || Onsite
We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K–12 school district environment.
Responsibilities include troubleshooting hardware/software issues, password resets, account support, Microsoft 365 and Google Workspace assistance, classroom technology support, and ticket management using ITSM tools.
Requirements:
- 1–3 years of Help Desk or IT Support experience
- Strong customer service and troubleshooting skills
- Experience with Windows, Microsoft 365, Google Workspace, and ticketing systems
- Ability to support non-technical users in a fast-paced environment
Preferred:
- K–12 or education support experience
- CompTIA A+ or similar certification
This is an excellent opportunity for an IT professional who enjoys helping users and supporting educational technology operations.
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