I
Help Desk Analyst - Onsite (Atlanta)
INFO ORIGIN INC
- Location
- Onsite (Atlanta, Georgia)
- Compensation
- $24 - $29/hr
- Employment
- Contract
- Level
- Senior Level
Posted 3 days ago
About the Role
This role provides advanced Tier-3 technical support to resolve complex infrastructure issues and major outages within a K-12 school district. You will mentor junior support staff and collaborate with cybersecurity and network teams to improve documentation and processes.
Skills
Microsoft 365
Google Workspace
Active Directory
Networking
ServiceNow
Windows
Azure AD
Entra ID
Endpoint Management
VPN
DNS
DHCP
SSO
Automation
Scripting
ITSM
Full job details
Position Title
Help Desk / Service Desk Support Analyst III
Position Type
Contract
Duration
Long Term
Interview Type
Web Cam
Country
USA
Work Location
Atlanta, GA
Work Preference
Onsite
Help Desk / Service Desk Support Analyst III
We are hiring a Senior IT Support Analyst (Tier-3 Support) to provide advanced technical support within a large K-12 school district environment.
Responsibilities:
- Resolve complex IT support and infrastructure issues
- Support Microsoft 365, Google Workspace, Active Directory, and networking environments
- Handle escalated incidents and major outages
- Work with cybersecurity, systems, and network teams
- Mentor Tier-1 and Tier-2 support staff
- Improve troubleshooting processes and documentation
Requirements:
- 5+ years of advanced IT support experience
- Strong troubleshooting and customer support skills
- Experience with ServiceNow or other ITSM tools
- Knowledge of Windows, networking, O365, Azure AD/Entra ID
- K-12 or education environment experience preferred
Preferred Skills:
- Active Directory
- Endpoint Management
- VPN/DNS/DHCP
- SSO
- Automation/Scripting
Apply now if you enjoy solving complex technical problems and supporting enterprise IT operations.
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