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Tier 1 Help Desk Specialist

BlueWater Federal Solutions

Location
Onsite (Tullahoma, Tennessee)
Employment
Full-time
Level
Entry Level
Posted 3 days ago

About the role

BlueWater Federal Solutions is a federal contractor supporting mission-critical IT and operational programs for government agencies. This role provides technical support and troubleshooting for the BCITS III program at Arnold AFB.

Skills

Help desk support Technical troubleshooting Hardware maintenance Software support Networking Remedy Documentation Customer service CompTIA Security+ CE Windows Operating System Fundamentals Problem resolution Incident tracking

Full job details

Overview

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.


Responsibilities

  • Implement a broad set of technologies.
  • Handle phone and email support requests as an advocate for the resolution of client issues.
  • Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
  • Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
  • Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
  • Write or revise user training documents and procedures.
  • Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.

 


Qualifications

  • Associate degree in computer science or related field
  • Proficient working knowledge of computer systems, hardware and software
  • Proof of:
    • CompTIA Security+ CE certification
    • MTA - Windows Operating System Fundamentals
    • HDI Customer Service Representative within 180 days of employment
  • Must have an active Secret clearance or the ability to obtain one

 

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.