Associate Help Desk Technician
Baptist
- Location
- Onsite (Memphis, TN)
- Employment
- Full-time
- Level
- Entry Level
About the role
Baptist Memorial Health Care is a leading not-for-profit healthcare system seeking an Associate Help Desk Technician to provide initial technical support for hardware and software issues across the organization.
Skills
Full job details
Job Summary
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.
Responsibilities
- Provides technical assistance to computer system users.
- Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
- Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
- Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
- Contributes to evaluation and maintenance of existing support documentation.
- Completes assigned goals.
Specifications
Experience
Minimum Required
- 2 years experience or educational equivalent of Associate's degree.
Preferred/Desired
- 2 years experience or educational equivalent of Associate's degree.
Education
Minimum Required
Preferred/Desired
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Preferred/Desired
Licensure
Minimum Required
- DRIVER'S LICENSE (CURRENT)
Preferred/Desired