Technology System Administrator

Job DetailsJob Location: Corporate Headquarters - DAYTON, OH 45402  The Technology Systems Administrator has a key operational role within the Technology Support Team. The Technology Support Team's purpose is to ensure all business partners have reliable, secure, scalable, and repeatable technology solutions that allow users to get connected/stay connected to business systems.     The Technology Systems Administrator serves as a Tier 2 technical authority to drive consistency, enforce standards, and enable the team to operate at a high level of performance.  This role provides the necessary technical expertise to handle projects and ticket escalations across the support team to ensure issues are addressed efficiently, escalated appropriately, and ultimately resolved to completion.        Essential Responsibilities and Accountabilities:  Serve as a subject matter expert on Gosiger IT systems, infrastructure, and support tools  Provide direct guidance and coaching to Tier 1 staff to elevate technical capability   Provide Tier 2 support and act as an escalation point for technical issues  Administer, maintain, and continuously improve:  Active Directory / Entra ID (hybrid)  Microsoft 365 (Exchange, Teams, SharePoint)  Windows client endpoints  Onboarding/offboarding processes     Maintain system integrity through proactive monitoring, maintenance, and issue resolution  Participate in on-call rotation and provide after-hours support when required  Execute system changes in a controlled and documented manner  Ensure proper access control, permissions, and alignment with security policies  Maintain strong, professional communication with both technical and non-technical stakeholders  Drive continuous improvement in IT support workflows, processes, and service delivery  Develop and maintain clear, usable documentation for systems, processes, and common issues  Standardize repeatable processes to improve efficiency and reduce variability  Support onboarding and offboarding processes to ensure consistent and secure user transitions   Maintain accuracy and accountability in asset tracking and inventory management  Support execution of IT projects, system upgrades, and infrastructure initiatives  Coordinate with IT leadership to ensure successful outcomes  Act as a bridge between support operations and infrastructure strategy  Partner with all IT teams/team members to achieve our Vision and Mission  Provide assistance when needed  Operate with a high degree of ownership, urgency, and accountability  Deliver consistent, high-quality outcomes in a fast-paced environment  Actively contribute to the development and maturity of the IT organization   Assist with the help desk response and experience for the employees of Gosiger  Coordinate workload distribution to maintain balanced coverage  Ensure all escalations are handled decisively, with clear communication and documented outcomes  Identify recurring issues and implement corrective actions to reduce ticket volume  Help enforce, and continuously refine IT support standards, procedures, and best practices  Ensure all work performed by the support team meets defined quality, security, and documentation standards  Support monitoring, triage, and response to security events and alerts  Be an excellent steward of money  Focus on value of investments  Recommend cost savings when possible  Commitment to ongoing personal and professional development through training, coaching, and/or mentoring  Other duties as assigned  Qualifications  College diploma or university degree in the field of computer science [or equivalent field] and/or [5] years equivalent work experience   Excellent communication, documentation, and organizational skills.  Experience in troubleshooting, supporting, and maintaining:   Microsoft Office 365  Microsoft Windows PC operating systems   WAN/LAN networks  Proficient working knowledge of VLANs  Hybrid Active Directory/Entra  Proficiency in ITSM (IT Service Management) tools and ITIL methodologies.  Proven experience working within an IT team  Experience working in a team-oriented, collaborative environment  Experience establishing processes and procedures  Willingness to work different shifts or weekends for project implementations   Willingness to provide after-hours on-call support on rotation   Commitment to quality, high work standards, and confidentiality  Proven analytical and problem-solving abilities  Ability to effectively prioritize and execute tasks in a high-pressure environment    Preferred Qualifications:   System Administration, Microsoft o365 Administration, and/or Network Administration certifications  ZenDesk ticket system experience (or similar)   NinjaOne RMM experience (or similar)  Experience with cybersecurity solutions (EDR, MDR, XDR, SOC, SIEM, ZTNA)  Experience with Cybersecurity Maturity Model Certification (CMMC)        Work Conditions:  Sitting for extended periods of time.  Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.  Lifting and transporting moderately heavy objects, such as servers, network switches, computers and peripherals  Occasional travel by automobile and/or aircraft  Ability to maintain a charge account for business expenses      Perks and Benefits:  · Medical, Dental, and Vision Insurance  · Short- and Long-Term Disability  · Paid time off and holiday pay  · 401K plan with company match  · Maternity and Paternity leave