Overview

Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This role is an onsite position located in our Fairfield Ohio lab that will also travel to support labs within a 20-mile radius on an as needed basis.

Please note: Sponsorship is not available for this opportunity.

Responsibilities

2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central. DCRM
Administration of Microsoft AD, ADAXES
Mobile Phone configuration and support using MDM (Intune)
Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
General PC / Server administration and maintenance including fault diagnostics and performance improvements
New implementations, migrations, and upgrades
Reliable transportation for local support of other office locations within a radius of 20 miles
National Travel required up to approximately 10-15%

Skills / Qualifications

Computer related Degree, Microsoft Certification or equivalent work experience
Significant server / desktop support experience
Excellent customer service skills and ability to work on own initiative
Understands the importance of documentation and on time delivery
Sound backup and system security practices
Experience leading rollouts, migrations and system upgrades
Very teamwork oriented
US citizenship is required for working in and around ITAR controlled areas and data

Experience within the following is required:

Windows Server 2012 and 2016, including DNS, DHCP & WINS
Microsoft Active Directory
Microsoft Windows 11, 10, 7 and XP
MS Teams, Ring Central
Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)

Additional desirable skills:

VMware
Service Now (SNOW)
Supporting and configuring mobile devices (Apple, Android and PDA)
Cloud based technologies (Azure / AWS)
Mimecast
Dynamics CRM
LIMS Experience

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Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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