Technician, IT Support

Job DetailsLevel: ExperiencedJob Location: Martinsville VA - Martinsville, VA 24112Position Type: Full TimeEducation Level: 2 Year DegreeJob Category: Information TechnologyAbout Monogram Foods A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.   Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do. Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change.  Our Culture Is Our Secret Ingredient At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate.  We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members.  So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together. Position Overview: Monogram is seeking an experienced IT Support Technician to maintain the computer and network systems of Monogram Foods at a(n) assigned site(s). The role will ensure that all team members throughout the site have access to the required systems and will troubleshoot any issues that arise.  The qualified individual should have experience in IT support, and should possess high attention to detail, and strong troubleshooting skills. Collaboration with other departments will be required in this role. This position reports to the IT Support Manager and is on-site at the Martinsville, VA, facility. Essential Duties and Responsibilities: Troubleshoot and diagnose computer hardware and software issues, escalating issues when appropriate. Set up computer networks as required. Repair or upgrade user equipment and software issues. Work with users on new IT needs that develop, investigating new software and different technologies that may improve the success of the location and team members. Reply to incidents and resolve issues as needed. Record solutions to incidents according to prescribed protocols. Provide emergency response when systems fail and update end users appropriately on progress. Assist other support technicians as required. Maintain and update technical documentation. Test new hardware and software before full-scale installation. Attend and participate in meetings and provide other relevant updates as required. Perform other duties as assigned. NOTE:  This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions. QualificationsEducation and Experience: Education: Associate degree in Computer Science, Information Technology, or a related field. Preferred Education: CompTIA A+ certification is preferred. Preferred Experience: Two or more years of IT support experience.   Must be 18 years or older. Competencies and Skills: Valid driver’s license is required. Knowledge of computer operating systems, hardware, and software. Good time management skills and the ability to multitask and prioritize. Strong critical thinking and problem-solving abilities. Ability to collaborate well with other individuals and departments. Attention to detail. Ability to escalate issues when appropriate. Physical Demands: Ability to sit for prolonged periods of time in front of a computer. Ability to move about the facility on a regular basis to perform physical activities, such as, but not limited to, lifting items of up to 100 lbs. unassisted, bending, standing, climbing or walking. Visual and hearing acuity. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment and Personal Protective Equipment: General office environment. May occasionally be required to work in wet humid conditions and in extreme temperatures. Will occasionally be required to work in a confined space or in a high dangerous place. May, on rare occasions, be exposed to oils and airborne particles.