Desktop Support Specialist

Overview

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Desktop Support Specialist. This onsite role is based primarily in Manassas, VA with at least 1 day per week based in one of our Maryland facilities and additional travel to ATCC's Gaithersburg and Germantown, MD sites as required.  This role provides hands-on technical support for end users across desktop, laptop, mobile, and peripheral technologies. The position serves as a key entry point for IT support, resolving Service Desk requests, troubleshooting hardware and software issues, supporting onboarding activities, and maintaining technology assets across three locations. 

We are seeking a Desktop Support Specialist, ideally with desktop support and end-user computing experience and experience supporting corporate technology environments. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials. 

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Responsibilities

• Technical Support: Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments.
• Device Deployment: Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees.
• Troubleshooting & Resolution: Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and escalate incidents when appropriate.
• Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology refresh initiatives.
• User Support & Training: Provide guidance and assistance to end users to promote effective and efficient use of technology.
• IT Operations Support: Assist with office moves, equipment setup, and coordination with other IT teams to address incidents and service requests.

Qualifications

• Minimum Requirement: High School Diploma and 1 year of experience, or equivalent experience.
• Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues.
• Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
• Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems.
• Strong customer service, communication, and problem-solving skills.
• Experience maintaining IT asset inventories and documenting support activities through ticketing systems.
• Ability to support Windows and Mac environments.
• Preferred:  A+ or Net+ Certification. 

Benefits

The expected salary for this position is $60,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You 

• Health & Wellness: 
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as legal services, pet insurance and additional supplemental coverage.  
  • Employee Assistance Program offering around-the-clock counseling
• Financial security: 
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health.  All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  Shape the future of science with us.