TECH DESKTOP SUPPORT II

TECH DESKTOP SUPPORT II

Office-Centric Hybrid

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

The Tech Desktop Support II position has a key role in managing and optimizing end-user hardware and optimizing desktop infrastructure within our corporate and ambulatory surgery center (ASC) environments. You will be responsible for the procurement, deployment, support, and management of end-user devices. This includes, but is not limited, asset management, implementing IT policies, and collaborating with cross-functional teams to ensure a secure and efficient IT environment.

Work Schedule: Office-Centric Hybrid

ESSENTIAL RESPONSIBILITIES:

• Engage and resolve complex issues from end users requiring advanced levels of knowledge, communication, toolsets, and problem solving.
• Responsible for hardware procurement, deployment, of end-user devices across ASC & corporate locations.
• Maintains hardware & operating systems standards & images for all assets in our environments.
• Identify and assist in executing continuous service improvement initiatives across technologies, teams, and tiers of IT support.
• Provide technical support and expertise through project engagement concerning IT applications & hardware.
• Assist in training and mentorship of new IT support team members across Service Delivery.
• Work closely with Service Desk Manager to ensure the service desk team members have current knowledge of technology, hardware, and configuration across the enterprise and ASC environments. Includes creating materials and providing training to service desk team members as needed.
• Achieve or exceed metric goals at an individual level contributing to overall team goals, meeting operational level agreements with our users in ASC & corporate level environments.
• Evaluates existing hardware standards and/or user needs to analyze, design, recommend, and implement system changes
• Drive conversations with active participation during team meetings with meaningful and productive insights.
• Leverage expertise to identify and research complex issues and trends.
• Utilize ServiceNow to track document work, engage with users, and document knowledge to be shared across the team.
• Provide onsite support to corporate office team members as required.
• Availability and willingness to travel (<25%) to ASCs for implementations and issue resolution as needed.
• Fulfill a critical role in IT security incident response.
• Active participation and coordination during major incident issues responding as necessary.
• Remain current with trends in IT hardware and software related to enterprise technology
• Regular and reliable attendance
• Other responsibilities as assigned by leader.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

• 1+ years of technical IT/Desktop Support experience required.
• 1+ years of recent experience working in a healthcare environment preferred.
• Exceptional customer service, verbal, and written communication skills
• MCSA, A+, Net+, VCA or similar industry certification desired, but not required.
• Advanced knowledge of Windows operating systems including 10 & 11
• Excellent PC skills including knowledge of MS Office technologies and other common desktop applications.
• Deep knowledge of Active Directory, Azure, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices.
• Experience working in a healthcare environment is preferred.
• ITIL Foundation certification desired but not required.
• ServiceNow experience desired but not required.
• Strong technical knowledge across operating systems, hardware, and common applications.

Education/Experience:

• Bachelor’s degree from an accredited college or university in a technical discipline is required, or equivalent relevant experience will be accepted in lieu of degree.  A minimum of 2 years’ technical help desk experience required.

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

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