System Administrator (Tier 2 Technician)
LinkTech
- Location
- Onsite (Rapid City, SD)
- Level
- Mid Level
Posted 6 days ago
About the Role
LinkTech is seeking a System Administrator (Tier 2 Technician) to manage and resolve escalated technical tickets, perform network administration, and provide technical support for hardware and software. This role involves maintaining MSP systems and ensuring client satisfaction through effective problem-solving and communication.
Skills
Network Administration
MSP Management
Technical Support
Knowledge Base Documentation
VoIP Implementation
Video Conferencing
Security Tools
Scripting
Automation
Customer Service
Problem Solving
Critical Thinking
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k Plan
Perks
- Daily Pay
- Hotel Discounts
- Restaurant Discounts
Full job details
Job DetailsLevel: ExperiencedJob Location: Rapid City, SD 57701Responsibilities
Manage and resolve escalated tickets from Tier 1 within SLA timelines.
Perform onsite and remote network administration tasks.
Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue).
Provide technical support for operating systems, applications and hardware issues.
Document solutions and create/update knowledge base articles to reduce further escalations.
Assist in implementing technology solutions, including VoIP, video conferencing and security tools.
Train Tier 1 staff and other stakeholders on technical processes.
Perform light scripting and automation for routine tasks.
Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach.
Qualifications
Minimum 3 years of experience in a similar role
Excellent problem solving and critical thinking skills
Highly Organized and Self-Motivated
Sense of urgency
Detail-oriented
Ability to work in a fast-paced environment
Possess excellent interpersonal and customer service skills
Strong written and verbal communication skills
We offer daily pay to all Associates through ZayZoon!!!
An equal-opportunity employer
Benefits for full-time Associates:
Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants