System Administrator - ServiceNow

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire

• Professional Growth Opportunities: Advance your career with ongoing training and development programs.

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package

  • Incentive pay program (EPIP)

  • Health/Vision/Dental insurance

  • 6 weeks paid parental leave for new mothers and fathers

  • Fertility/Adoption assistance

  • 2 weeks paid caregiver leave

  • 401(k) plan matching up to 5%

  • Tuition reimbursement

  • Health & fitness benefits, discounts and resources

Job Summary

The ServiceNow System Administrator will operate as part of the IT Service Management team to support the current and future operational needs of BCBSKS.  This role will handle configuration and deployment tasks for the BCBSKS ServiceNow sub-prod and production instances, as well as provide day-to-day support and system enhancement recommendations for current and future ServiceNow modules.

“This position is eligible to work remotely, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

What you’ll do

• Collaborate with stakeholders to understand and document requirements

• Design, configure, and deploy forms and workflows in the ServiceNow environment

• Perform unit, system, and integration testing of ServiceNow processes

• Create and maintain documentation for the ServiceNow solution

• Configure and support integrations between ServiceNow and other software solutions

• Adhere to established best practices and standard operating procedures

• Assist with designing, developing, and supporting the CMDB within ServiceNow

• Provide guidance to users regarding how to utilize the ServiceNow platform

• Assist with implementing additional modules of the ServiceNow platform

What you need

Knowledge/Skills/Abilities

• Demonstrated experience as a ServiceNow administrator for incident, change, problem, request, CMDB, and knowledge management applications

• Ability to troubleshoot system issues

• Excellent verbal and written communication

• Capable of working independently and as part of a team to complete tasks and accomplish objectives

• Ability and desire to quickly learn and apply new technical knowledge and skills

• Strong logical thought process for design and analysis

• Experience integrating multiple systems together

• Proven analytical aptitude by reviewing business needs and identifying their effect on the existing infrastructure.

Education and Experience: 

• Bachelor’s degree in computer science, information technology, or related field preferred.

• 5+ years of experience in Information Technology required.

• 2+ years as a ServiceNow administrator required.

• ServiceNow Administrator certification preferred

• CMDB development/maintenance experience preferred

Compensation

$94,400 - $118,000

IT&S 16

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.  All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.