System Administrator, Re:Cycle Reverse Logistics

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure & Supply Chain organization works to source, build, and maintain our socially responsible data center supply chains that keep these AWS customers running.

The re:Cycle Reverse Logistics team offers worldwide AWS data centers a centralized means to sort, function test, in-warranty return, and disposition server and networking components that break or are no longer needed in the supply chain. The team is seeking a detail-oriented, analytical, and self-driven System Administrator to support these global operations. This role will be responsible for maintaining application user accounts, configurations, integrations, and data to meet security and business requirements. It will drive initiatives to improve user in-application performance in feature adoption, process quality, and throughput. This scope will provide the opportunity to learn the depths of a complex reverse logistics warehouse management system, and to directly improve operations for 400+ global users. Auditing activity logs to identify security threats, driving short and long-term improvements in data quality, testing configuration changes or enhancements to ensure a successful implementation, and deep diving application metrics to identify/drive continuous user improvement, and responding to and managing system issues or "incidents" is all in a day’s work for the Reverse Logistics System Administrator.


Key job responsibilities
-Managing user accounts and system configurations to meet evolving business requirements, such as onboarding new users, launching new sort capabilities, or creating new sort security controls.
-Acting as operations point of contact to document, root cause, and resolve system and cross-service integration incidents.
-Maintaining system ticket queue and providing regular status updates to users and leaders tracking system incidents.
-Monitoring system KPIs, integration audit logs, and team metrics to identify and resolve security and operational risks from within the system.
-Collaborating with operation leaders, peers, and provider to drive continuous improvements for our users.
-Auditing system data, maintaining data hygiene and related reporting to keep us compliant to our commitment of zero data defects.
-Executing user acceptance test cycles for upcoming solutions and enhancements, documenting findings and holding a high bar for delivery against expectations.
-Advocating on behalf of the user by documenting problem statements, solutions, and impacts for design reviews and planning cycles.

About the team
The RRL Ops Int team develops and administers organizational processes, programs, and warehouse management, inventory allocation, and sales systems used by 400+ operators across five global facilities, enabling safe, secure, and repeatable processes that provide end-to-end asset traceability and value-add services for used server and networking electronics. The team includes System Administrators, Vendor/Senior Product Managers, Data Stewards, Data Product Managers, and Global Process Owners and Program Managers, who collectively maintain system configurations, drive software improvements, ensure data accuracy, develop reporting capabilities, and govern warehouse operations and asset handling.
Basic Qualifications: - 2+ years of system administration, or 2+ years of technical support experience
- 1+ years of shipping & receiving, inventory and warehousing practices experience
- 1+ years of experience using warehouse management and/or inventory control systems Preferred Qualifications: - 1+ years of building scripts, tooling, and automation for large-scale computing environments experience
- Bachelor's degree in computer science or other related discipline
- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
- Experience in vendor management
- Experience analyzing metrics to implement business improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Greencastle - 82,400.00 - 144,100.00 USD annually