System Administrator or Senior - Telecommunications

**If you are a current Idaho Power employee, please apply through the Employee Portal.

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Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Telecommunications System Administrator or Senior to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote per week.

What does a Telecommunications System Administrator or Senior do for us?

Under supervision, System Administrators analyze, install, configure, upgrade, test, document, monitor, and maintain software and hardware in support of business processing requirements. Systems they support may include cloud services, telephone carriers and voice gateways, recording systems, server hardware, software, security tools, monitoring tools, application servers, integration servers, and other departmental or enterprise applications or systems. Basic programming, scripting proficiency and API integration concepts. They provide technical support for problems not resolved by the Integrated Operations Center or the IT Service Desk.

In addition, Senior System Administrators participate in the development and execution of technology strategies to support organizational activities and direction. They provide advanced level support for systems including troubleshooting, performance, monitoring, cost-benefit, security, and licensing analysis. Testing strategies, including functional, integration, regression, and user acceptance testing.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Installation, configuration, upgrade, test, document, monitor and maintain software and hardware of multiple voice technology platforms

• Emergency 911 (E911) systems

• Voice Recording systems

• Configuration of Cloud (SaaS) based telecommunications

Skills in:

• Problem solving

• Strong interpersonal skills

• Verbal and written communication, including effective listening

• Planning and organizing

Ability to:

• Work proactively in a team environment with minimum supervision

• Accept responsibility and complete tasks in a timely manner

• Interact effectively with both technical and non-technical personnel

• Adapt to new situations

• Maintain a positive, customer-focused attitude

MINIMUM REQUIREMENTS

System Administrator

Education:

• Bachelor's degree in a related field

OR

• An equivalent combination of relevant education and experience

Preferred:

• Bachelor’s degree in computer science, computer information systems, or a related field

Experience:

• 2 or more years of relevant technology administration experience

Preferred:

• 3 or more years of relevant voice-related technology administration experience

• Cisco Call Manager and Webex Calling Experience

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position

Preferred:

• Certification relevant to position, such as Cisco CCNA Collaboration

Senior System Administrator

Education:

·       Bachelor's degree in computer science, computer information systems, or equivalent field

OR

·       An equivalent combination of relevant education and experience

Preferred:

• Bachelor’s degree in computer science, computer information systems, or a related field

Experience:

·       5 or more years of professional technology administration experience

Preferred:

o   8 or more years of experience in a corporate multi-platform technology environment

Licenses & Certifications:

·       Valid driver's license with an acceptable driving record based on driving requirements for the position

Preferred:

• Certification relevant to position, such as Cisco CCNA Collaboration

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL INFORMATION
Works with regular guidance in own area of knowledge. Solves a range of straightforward problems, analyzes viable solutions and assesses each using standard procedures.

Participate in 24x7 on call rotation.

#IPC1

Competencies:

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.