Helpdesk Technician On-Site | Full-time
North Canyon Medical Center, Inc.
- Location
- Onsite (Gooding, ID)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the role
North Canyon Medical Center is a rural healthcare provider committed to delivering advanced, high-quality medical care close to home. This role focuses on managing IT helpdesk tickets and providing technical support for applications, hardware, and software systems.
Skills
IT Helpdesk
Hardware Support
Software Support
System Installation
System Configuration
System Maintenance
Troubleshooting
PC Support
Server Support
Cloud Applications
Computer Security
Technical Communication
Operating Systems
Full job details
Description
Primary focus on IT helpdesk tickets. Provide support of applications, hardware and software, including installation, configuration, maintenance, and support of these systems. This position will have minimal project participation, when needed.
Requirements
- Bachelor's Degree preferred, with three to five years of systems support.
- Knowledge of company supported hardware, software, and operating systems.
- Ability to plan, implement, test, and troubleshoot hardware and software.
- Ability to determine computer problems and to coordinate hardware and/or software solutions.
- Ability to communicate technical guidance and instruction to users on the use of PC, server, or cloud applications and systems.
- Knowledge of computer security procedures and protocol.
- Communicate technical guidance and information to users.
- Ability to learn and support new hardware, software and operating systems.