System Administrator II

Infrastructure & Systems Administration

• Evaluate server environment needs and recommend infrastructure solutions across on-premise and cloud-based platforms (e.g., Google Cloud, AWS, Azure), while guiding implementation and ensuring alignment with organizational standards and operational requirements.

• Administer Windows Server systems (2016/2019/2022) including Active Directory, DNS, DHCP, and Group Policy.

• Manage and maintain virtualized environments (VMware, Hyper-V) and ensure high availability of critical systems.

• Perform system backups, disaster recovery planning, and routine maintenance tasks with documented procedures.

• Schedule, deploy, and validate OS and application software upgrades with minimal user disruption.

• Monitor system performance and proactively address capacity planning, bottlenecks, and reliability gaps.

Google Workspace for Education (Primary Platform)

• Serve as the organizational Google Workspace for Education administrator — managing accounts, OUs, policies, and licensing.

• Establish and oversee Google Admin Console policies and standards related to device management (ChromeOS, MDM), security, and data governance, ensuring alignment with organizational requirements and compliance expectations.

• Manage Chromebook fleet deployment using zero-touch enrollment, Google Admin, and district-wide imaging.

• Integrate third-party EdTech tools (Clever, ClassLink, Canvas, Schoology) via Google SSO and SAML/OAuth.

• Design and deliver Google Workspace training and adoption initiatives for staff and administrators.

• Monitor Google Workspace security reports, audit logs, and alerts; respond to incidents in a timely manner.

Networking & Connectivity

• Troubleshoot and resolve network issues across LAN/WAN environments including switches, routers, and firewalls (Cisco, Meraki, Ubiquiti, Palo Alto).

• Configure, deploy, and maintain wireless access points and ensure reliable Wi-Fi coverage across campus buildings.

• Manage and document network topology, VLANs, and segmentation to support secure instructional and administrative networks.

• Install and maintain structured cabling — phone and data drops — in compliance with TIA/EIA standards.

• Support internet connectivity, bandwidth management, and content filtering solutions (e.g., GoGuardian, Lightspeed, Cisco Umbrella).

End-User & Device Support

• Provide Tier II/III escalation support for helpdesk and field technicians; serve as the go-to technical resource for complex issues.

• Image and deploy Windows workstations, MacOS devices, and Chromebooks using standardized deployment tools (MDT, SCCM, Mosyle, Google Admin).

• Install and configure PCs, LANs, peripherals, cabling, and software for new and existing staff and students.

• Manage mobile device management (MDM) platforms for iOS, Android, and ChromeOS device fleets.

• Support AV systems, projectors, interactive displays, and classroom technology integrations.

Security, Compliance & Data Governance

• Implement and monitor cybersecurity best practices including multi-factor authentication (MFA), endpoint protection, and patch management.

• Ensure compliance with FERPA, COPPA, and district data privacy policies when managing student and staff data systems.

• Respond to and document security incidents; conduct root cause analysis and implement corrective actions.

• Perform regular vulnerability assessments and coordinate remediation efforts.

• Maintain software licensing inventory and ensure compliance with vendor agreements.

Cloud & Modern Workplace

• Support and expand Microsoft 365 integrations alongside Google Workspace where applicable.

• Administer Identity and Access Management (IAM) solutions including SSO, LDAP, and cloud directory services.

• Leverage automation tools (PowerShell, Google Apps Script, Python) to streamline repetitive tasks and improve efficiency.

• Evaluate and pilot emerging technologies — AI-powered tools, automation platforms, and EdTech solutions — to recommend adoption pathways.

Leadership & Collaboration

• Act as technical lead on all IT projects — from scoping and planning through deployment and documentation.

• Manage and mentor day-to-day operations of field and helpdesk technicians; provide guidance and quality assurance.

• Collaborate with school administrators, curriculum staff, and vendors to align technology solutions with instructional goals.

• Maintain a strong on-site presence (minimum 3 days per week) to build relationships and provide hands-on support.

• Participate in district technology planning, budget discussions, and IT governance committees.

• Communicate technical concepts clearly to non-technical staff, students, parents, and stakeholders.

• Travel to customer and district sites as needed; join regular project and support meetings.

Knowledge, Skills and Abilities Required:

• Deep knowledge of Windows Server, Active Directory, Group Policy, and enterprise networking fundamentals.

• Proficiency with Google Workspace for Education administration (Google Admin Console, ChromeOS, Google Classroom).

• Hands-on experience with cloud platforms — Google Cloud (GCP), Microsoft Azure, or AWS.

• Working knowledge of virtualization technologies (VMware vSphere, Hyper-V, or similar).

• Experience with ITSM/ticketing systems (Jira Service Management, Zendesk, Freshservice, or similar).

• Scripting and automation skills (PowerShell, Bash, Python, or Google Apps Script) to drive efficiency.

• Familiarity with cybersecurity frameworks (NIST, CIS Controls) and endpoint protection platforms.

• Excellent verbal and written communication skills; ability to translate technical concepts for diverse audiences.

• Strong customer service orientation with patience, empathy, and professionalism — especially in a school environment.

• Ability to prioritize, multi-task, and thrive in a fast-paced, high-demand environment.

• Solutions-oriented and proactive mindset — identifies problems before they escalate and proposes actionable improvements.

• Demonstrated ability to exercise sound judgment independently and escalate appropriately.

• Commitment to continuous learning and staying current with technology trends in K–12 education.

• Ability to lift up to 20 lbs. frequently and perform physical installation tasks.

• Ability to travel as needed within the United States.

Education and Experience: