Position Title: System Administrator

Department: Information Technology

Reports To: Associate Director of Infrastructure Services

Position Summary:

The System Administrator provides onsite and remote client computing services and support to the Dominican University community. Working within a team structure, the Administrator provides a range of technical services, including basic to advanced troubleshooting for local and hosted applications, client computing support cases, image/software support, enterprise desktop support, and mobile device management building a working relationship and communication foundation with the Dominican community. The Administrator also assists with managing security privileges across a suite of University systems and applications.

Duties/Responsibilities:

Supervisory Scope:
- This role does not supervise employees.
Design, implement, and maintain Microsoft Intune (MDM/MAM) architecture and device lifecycle management strategies.
Manage device enrollment (Windows Autopilot, BYOD, Hybrid Join, Entra Join), configuration profiles, compliance policies, and security baselines.
Configure and maintain endpoint security policies, including Microsoft Defender for Endpoint integration.
Manage application packaging and deployment (Win32, MSI, macOS PKG) and Windows Update for Business update rings.
Provide tier 2 and tier 3 endpoint and desktop support, including deployments and complex case resolution.
Administer Microsoft 365 services including Teams, OneDrive, Cloud App Security, Azure AD (Entra ID), and Intune.
Support JAMF management for Apple devices, including integration and systems maintenance.
Ensure installation, updates, and availability of onsite and SaaS applications.
Develop technical documentation and training materials for faculty, staff, and students.
Participate in IT planning, policy development, and governance initiatives.
Maintain SLA accountability through proactive case management and user outreach.
Represent the division at departmental, campus, or external meetings as requested by the CIO.
Participate in occasional after-hours support, upgrades, and emergency response scenarios.
Engage in university service and community-building initiatives.
Perform other duties as assigned.

Required Qualifications:

Associate’s degree.
Minimum of one (2) years’ experience with IT systems and security management.
Demonstrated understanding of the importance of protecting sensitive and private data;
Strong commitment to customer support, leadership and communication.

Preferred Qualifications:

Bachelor’s degree.
Experience in a higher education environment.
Experience with Azure AD, JAMF, Microsoft SCCM, Microsoft Teams Calling, and Microsoft Intune/Microsoft Endpoint Manager.
Microsoft certifications such as Endpoint Administrator Associate (MD-102), Identity and Access Administrator Associate (SC-300), Security Operations Analyst (SC-200), or equivalent credentials preferred.

Physical Demands:

Ability to spend long durations of the workday sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.

Salary and FLSA Status:

Salary: $66,000-$74,500
FLSA Status: Exempt 37.5 hours

Benefits:

Comprehensive health, dental, and vision insurance.
Retirement plan with employer matching contributions.
Professional development opportunities.
Tuition remission for employees and their dependents.
Flexible spending accounts (FSA).
Generous paid time off (PTO).

Employment at Dominican University is contingent upon the successful completion of a background investigation.

About Dominican University:

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master’s, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.

Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.

Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and students from historically underrepresented groups. For more information, visit www.dom.edu.

System Administrator

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