System Administrator

Job Title: System Administrator 

Department: IT

FLSA Status: Exempt

Position Summary:

Epitec is seeking an IT Systems Administrator (Level 1–2) to run day-to-day administration and support for our Microsoft 365 environment and end-user devices. This is a hands-on operator role focused on reliable execution, user support, and maintaining secure, compliant configurations. 

You will be the primary owner of daily IT operations. For complex architecture, security posture decisions, and higher-tier incidents, you will escalate to our senior escalation engineer (Level 3) and collaborate with the IT Manager for prioritization and business decisions. 

Work Model : 

• Full-time (40 hours/week). 
• Hybrid/on-site expectations as applicable to business needs (equipment, onboarding, office support) in Southfield, MI
• Primary “first responder” for IT support; uses escalation rules for higher-tier issues. 

Position Overview:

• Microsoft 365 admin center (Exchange Online, Teams, SharePoint/OneDrive, security settings as assigned) 
• Microsoft Entra ID (Azure AD): identity, groups, access requests, MFA support, conditional access execution 
• Microsoft Intune: device enrollment, configuration profiles, compliance policies, app deployment, Autopilot workflows 
• Microsoft Defender (as assigned): alert triage, first-response actions, escalation 
• Core SaaS admin tasks (user access, SSO where applicable, basic vendor coordination) 
• Office networking basics (Wi-Fi, connectivity, printers), with escalation for network architecture changes 

Role Qualifications:

• 2–5 years of experience in a helpdesk, systems administration, or endpoint administration role (Level 1–2). 
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Cumulative GPA of 3.5 or better.
• Strong knowledge of IT infrastructure, networking, security, and systems administration.
• Effective communication and interpersonal abilities.
• Industry certifications such as CompTIA A+, Network+, Security+, ITIL, or PMP are desirable.
• Hands-on administration experience with Microsoft 365 (users, licenses, Teams/Exchange basics). 
• Hands-on experience with Microsoft Entra ID fundamentals (MFA support, groups, access troubleshooting). 
• Hands-on experience with Microsoft Intune (device enrollment, profiles, compliance policies, app deployment). 
• Strong troubleshooting skills across Windows 10/11, Office apps, networking basics, and common SaaS platforms. 
• Able to work independently in a lean environment: communicates clearly, documents work, and escalates appropriately. 

Reporting & Operation Model:

This role is designed to work in a lean model:

Area 

L1–2 Systems Admin (This Role) 

Escalation Engineer (Level 3, ~5h/wk) 

IT Management (~5h/wk) 

End-user support & ticket queue 

Own 

Escalate complex/root-cause 

Prioritize & remove blockers 

Onboarding/offboarding & access 

Execute & document 

Advise on privileged access patterns 

Approve exceptions/risk acceptance 

M365 admin (licenses, groups, basic settings) 

Own day-to-day 

Design/approve major changes 

Approve spend & major changes 

Intune (devices, policies, Autopilot) 

Own operations 

Approve baseline/security design 

Approve standards/approach 

Security alerts (Defender) triage 

First response 

Incident lead for high severity 

Executive comms & decisions 

Azure (light admin) 

Operate within runbooks 

Architecture & advanced troubleshooting 

Approve new services/spend 

Compliance/policy programs 

Support evidence collection 

Technical input 

Business owner/approver 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or control; reach with hands and arms; talk and hear. Employees must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: the noise level in the work environment is usually moderate.

General sign-off: The employee is expected to adhere to all company policies and act as a role model (add if key employee/manager) in the adherence to policies.

I have read and understand this explanation and job description.

Signature: _______________________________________ Date: ___________________