System Admin & Service Desk(Korean Bilingual)
SBT Global, Inc.
- Location
- Onsite (Plano, Texas)
- Compensation
- $6k/mo
- Employment
- Contract
- Level
- Senior Level
Posted 1 week ago
About the role
SBT Global, an IT services and consulting firm specializing in SAP and Salesforce solutions, seeks a bilingual System Admin & Service Desk professional. The role focuses on managing IT infrastructure, service desk operations, and leveraging AI-driven automation to optimize workflows and support global teams.
Skills
System Administration
Service Desk
Jira
Data Analysis
Excel
KPI Reporting
AI-Driven Automation
Prompt Engineering
Agile Mindset
User Management
Access Management
System Configuration
IT Operations
Application Support
Korean Bilingual
Full job details
Company Description
Pay rate: ~$6,035.92/m, DOE
Work Location : Plano, TX
Contract Period: 1 yr
Job Description
- Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas:
- Service Desk / Help Desk Operations
- IT Operations or Application Support
- System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.