Student Help Desk Technician FY27

TUDENT EMPLOYMENT

Hours/Week: 12

Expected Term: Aug 8, 2026 – May 28, 2027

Compensation: $16 / hour 

About TCNJ

The College of New Jersey (TCNJ) is a highly selective institution that is consistently recognized as one of the top comprehensive colleges in the nation. Founded in 1855 as the New Jersey State Normal School, TCNJ maintains the eighth highest four-year graduation rate among all public colleges and universities. It is ranked by Money as one of the top 15 public colleges “most likely to pay off financially,” and U.S. News & World Report rates it the No. 1 public institution among regional universities in the northeast.

Position Overview:

The Office of Information Technology Help Desk is looking for highly motivated and friendly students of any major.  Working for Information Technology, you can expect to learn new skills relating to communication, technology and collaboration. As an on-campus first point of contact for the TCNJ community, Student Help Desk Technicians will need excellent customer service and communication skills. Typical responsibilities for this position will include, but are not limited to: assisting students, staff, and faculty troubleshoot technical issues, responding to IT Help Desk points of contact (walk-in, phone, email, etc.), as well as monitoring and maintaining lab printers/computers in the Gitenstein Library. Student technicians may be requested to assist other IT support staff with special projects. A minimum of 9 hours per week is required with a maximum of 15 hours per week available. 

Hours of operation are: 

Monday-Thursday 9AM-9PM

Friday 9AM-5PM 

Saturday & Sunday 12PM-6PM (Library Only)

Knowledge of IT terms, concepts, and basic troubleshooting methods will be required to assist the TCNJ community with their technical issues in the following ways:

Responsibilities: 

• Perform technical troubleshooting for faculty, staff and students via email, over the phone and in-person

• Assist users in routine use of applications and College systems

• Determine users’ needs, obtain relevant information, and assist users with first-level troubleshooting steps to resolve technical issues

• Conduct online research for solutions to current service requests

• Open, monitor, and update service requests in the TeamDynamix service management system and escalate requests to support staff as needed

• Assist students, staff, and faculty with account and access issues

• Assist with the installation and troubleshooting of campus standard software

• Conduct inspections and perform upkeep of the lab computers and printers in the R. Barbara Gitenstein Library

• Visit dorms to troubleshoot reported networking issues

• Ability to work on campus in multiple locations

Learning Objectives: 

• Completion of basic technical training provided by department

• Demonstrate critical thinking in problem solving, research methods, and the ability to present information effectively in both written and oral forms

• Demonstrate appropriate interpersonal skills by working effectively in teams

• Be able to provide industry standard Tier 1 & Tier 2 technical support

• Provide excellent customer service

• Demonstrate the professional and interpersonal skills that are expected in the workplace

• Gain an understanding of professionalism and confidence working in a fast paced IT environment 

Preferred Qualifications: 

• Familiarity with campus standard software such as Zoom, Microsoft Office, Adobe and Google Workspace, etc.

• Basic knowledge of major operating systems (Windows and Mac)

• Basic knowledge of Android and iOS devices

• Ability to setup, configure, and troubleshoot Windows and Mac workstations

• Able to understand technical instructions and willingness to learn

• Excellent customer service and communication skills

• Ability to lift 25 lbs. as needed and sit for extended periods

• Energetic and enthusiastic about working with new technologies

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Accommodation:

Applicants who require a reasonable accommodation to apply or interview should contact the hiring department listed on this application.

How to Apply

Qualified candidates should apply online and submit a  resume. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.