Help Desk Technician
ADP TEST-LMS DR2-DONT USE
- Location
- Onsite (Florham Park, NJ)
- Employment
- Full-time
- Level
- Entry Level
Posted 3 days ago
About the Role
ADP is a dynamic organization committed to delivering exceptional service and innovative solutions. This role provides first-level technical support to end users, solving technical challenges and keeping operations running smoothly.
Skills
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Ticketing Systems
Windows OS
Microsoft Office 365
User Account Management
Customer Service
Communication Skills
TCP/IP
DNS
VPN
Benefits
- Employee discounts
- Paid time off
Full job details
Benefits:
- Employee discounts
- Paid time off
About the Role:
We are looking for a motivated and tech-savvy Help Desk Technician to join our team in Florham Park, NJ! In this role, you'll be the first line of support for end users, solving technical challenges and keeping operations running smoothly. If you love problem-solving and helping people, this is the opportunity for you.
Responsibilities:
- Provide first-level technical support to end users via phone, email, and in-person
- Diagnose and troubleshoot hardware, software, and network issues
- Log, track, and manage support tickets through a help desk ticketing system
- Escalate complex technical issues to appropriate IT teams as needed
- Set up, configure, and maintain desktops, laptops, and peripheral equipment
- Assist with user account management including password resets and access permissions
- Document solutions and contribute to the internal knowledge base
Requirements:
- 1+ years of experience in a help desk, IT support, or technical support role
- Proficiency with Windows OS and Microsoft Office 365
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or similar
- Basic understanding of networking concepts (TCP/IP, DNS, VPN)
- Strong communication and customer service skills
- Ability to prioritize and manage multiple support requests simultaneously
- CompTIA A+ or similar certification is a plus
About Us:
We are a dynamic organization based in Florham Park, NJ, committed to delivering exceptional service and innovative solutions to our clients. Our team thrives on collaboration, continuous learning, and a passion for technology. We pride ourselves on fostering a supportive work environment where employees can grow their careers and make a real impact.