SR HELP DESK SUPPORT/SYSTEM ADMINISTRATOR

OVERVIEW:

Quantum Research International, Inc. (Quantum) provides our national defense and federal civilian and industry customers with services and products in the following main areas: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Test; 7) Program Management; and (8) Audio/Visual Technology Applications. Quantum's Corporate Office is located in Huntsville, AL, but Quantum actively hires for positions nationwide and internationally. We pride ourselves on providing high quality support to the U.S. Government and our Nation's Warfighters. In addition to our corporate office, we have physical locations in Aberdeen, MD; Colorado Springs, CO; Crestview, FL, Orlando, FL; and Tupelo, MS

MISSION

Quantum is seeking a Sr. Desktop Support/Systems Administrator to support their Corporate Headquarters Team in Huntsville, AL as well as the Cyber Security Center.

RESPONSIBILITIES:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Supports all locations within Quantum Corporate Office, Cyber Center and remote sites. Primary responsibilities include:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Work and Update Trouble Tickets
• Install, modify, and repair computer hardware and software.
• Image PC
• Bitlocker administration
• Create/maintain End User accounts (AD/M365) including onboarding and offboarding users
• Support Enterprise Applications to include local file share (CIFS/NFS), Outlook, OneDrive, Teams/SharePoint, and SFTP
• Maintain and update IT Asset Management (ITAM)
• Support mobile devices to include Andriod and iPhone (Apple iOS ).

• Assist with Windows Server administration (patching, roles/features)
• Execute Group Policy changes and updates
• Perform basic virtualization tasks (VM snapshots, provisioning, resource adjustments)
• Support BitLocker administration
• Assist with file services (CIFS/NFS) and SFTP systems
• Perform basic Linux server patching and package updates
• Participate in change management and system change requests 
• Other duties as assigned to the department

REQUIRED SKILLS AND QUALIFICATIONS:

• 3+ plus years of experience with Desktop support with System Administration duties
• AS/ BS degree desired in IT /CIS or related field, but 5 years of experience may be accepted in lieu of degree.
• Experience in the following areas are a plus: Windows OS, VMware, Active Directory, DHCP, DNS, CIFS, NFS, and printer server configurations, Enterprise antimalware/antivirus, TCPIP, Intune, WSUS, GPOs, Microsoft M365, PC maintenance/Drivers
• Applicable Certifications include any of the following: A+, Security+, Network+, MCSA/MCSE
• Selected applicants will be subject to a government security clearance and must be able to maintain

• Windows Skills:
• PXE boot process
• Windows imaging using WinPE
• Windows Inventory management
• DNS, DHCP scope management
• Active Directory GPO
• M365 administration
• Server/Network monitoring
• CERTS preferred: CompTIA A+, CompTIA Security+, CompTIA Net+, CompTIA Server+, MCSA/MCSE,

Equal Opportunity Employer/Affirmative Action Employer M/F/D/V:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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