Software and Applications System Administrator

Job DetailsJob Location: Support Center - BLUE ASH, OH 45242Software and Applications System Administrator   Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact. Position details Position title Software and Applications System Administrator Reports to IT Infrastructure Manager Classification Full-Time / Exempt / Salaried / On-Site Position overview The Software and Applications System Administrator owns the software and application environment across Range USA's 50+ location operation. This role manages the full lifecycle of enterprise software and endpoint configuration — from deployment and licensing through compliance and decommission — and serves as the primary escalation point for software and application issues across the company. It is a hands-on, self-directed role that requires strong technical ownership, rigorous documentation habits, and the ability to operate effectively across a distributed retail environment with minimal supervision. Core values alignment: Curious — ask questions, find and solve problems Passionate — care deeply about the brand, team, and customers Do it Right — take pride in accuracy and credibility Service — put others above ourselves Key responsibilities Administers and maintains the Microsoft 365 tenant, including Exchange Online, Teams, SharePoint, OneDrive, license assignment, and governance configuration Owns endpoint configuration and software deployment across Windows and iOS devices company-wide via MDM platforms, including device compliance policies, configuration profiles, patch management, and update rings Manages the enterprise software license inventory — procurement, renewals, utilization tracking, and compliance Administers user provisioning and deprovisioning across platforms, including role-based access control, SSO, and MFA via Entra ID Experience with Chrome Browser Cloud Management or similar browser fleet management Leads new store technology setup and configuration; requires on-site travel for new store openings (approximately 3 per year, 4 days on-site per opening) Develops and maintains PowerShell scripts and automated workflows to reduce manual administrative overhead Resolves help desk escalations related to software, application access, and device configuration Owns resolution of complex software and application issues, including root cause analysis and documentation of findings Evaluates and recommends software solutions that improve productivity or reduce cost, and leads testing and implementation Maintains accurate system documentation and SOPs —  this role generates significant institutional knowledge that must be captured and maintained Trains staff on new software through in-person sessions, written documentation, and recorded walkthroughs Communicates system changes and updates to the IT Infrastructure Manager Desired skills & experience 2+ years of hands-on experience in systems administration, software administration, or IT operations Proficiency in Microsoft 365 tenant administration Active Directory / Entra ID administration, including user lifecycle, RBAC, SSO, and MFA PowerShell scripting proficiency Experience deploying and managing software at enterprise scale Excellent customer service skills and personable and professional demeanor Strong time management, organization, attention to detail, and multi-tasking skills Strong Windows 10/11 troubleshooting skills Familiarity with ITSM platforms Ability to work independently or as part of a team, manage competing priorities, and follow through without close supervision Strong documentation habits Strong written and verbal communication skills   Preferred: Microsoft certifications (MD-102, MS-102, AZ-104, or equivalent) Experience with SCCM / Microsoft Endpoint Configuration Manager alongside Intune Experience with endpoint security tooling including EDR and DLP solutions   Employee benefits Medical, Dental, and Vision health insurance Unlimited Shooting – Free Classes Industry-leading online and in-store discounts Manufacturer rewards and points program No firearm experience needed — we offer paid training Qualifications