Senior IT Support Specialist

Respond to user questions and requests for assistance via phone, email, or in person.  

• Diagnose and troubleshoot hardware, software, and network problems. 

• Guide users through problem-solving steps and provide technical support to ensure productivity. 

• Maintain professionalism and provide timely, accurate customer service.   

Installation and configuration 

• Install and configure new hardware, software, operating systems, and peripherals like printers. 

• Set up workstations for new employees, including creating user accounts and granting necessary access. 

• Assist with the deployment of new applications and systems.   

System maintenance and security 

• Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. 

• Conduct regular backups to prevent data loss and perform data recovery if needed. 

• Monitor systems for potential security threats and ensure network security.  

Training and documentation 

• Train employees on how to use new hardware and software effectively.  

• Create and maintain user-friendly documentation, manuals, and knowledge bases.   

Other duties 

• Monitor and report on system performance, issues, and resolutions. 

• Track IT assets and manage inventory. 

• Liaise with vendors and external support providers when necessary.