Sysadmin Jobs
Modern Technology Solutions Inc

Senior Help Desk Analyst

Modern Technology Solutions Inc

Onsite (Huntsville, AL,US) Senior Level
Posted 1 week ago

Skills

Customer service IT support Hardware installation Software installation Troubleshooting O365 Windows Desktop Operating Systems Scripting Systems administration Microsoft Configuration Manager Microsoft Deployment Toolkit Active Directory DNS DHCP Group Policy Communication

About the Role

Key Responsibilities:

  • Front line position to accept customer incoming support calls and gather information using exploratory questions.
  • Manage support tickets using a web-based support ticket management system.
  • Provide frequent statuses to customers while support tickets are prioritized and completed.
  • Provide excellent customer service throughout IT support process.
  • Install hardware/software, assist with printing issues, and provide general advanced troubleshooting as required.
  • Maintain a professional behavior.
  • Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware (connecting KVM’s, setting up desks)
  • Light scripting and programming tasks and/or systems admin duties as assigned and as opportunities are presented.
  • Ability to clearly communicate and collaborate within and outside your immediate team

Qualifications
  • 5+ years of experience preferred
  • Active Secret Clerance
  • Excellent customer service skills
  • Comfortable working 100% on customer site in a classified environment
  • Preferred experience working with DISA DMUC devices
  • Experience working with Microsoft Configuration Manager (Formerly SCCM/MECM)
  • Experience working with Microsoft Deployment Toolkit preferred
  • Strong communication skills – both written and verbal
  • Experience working with Active Directory, DNS, DHCP, and Group Policy preferred
  • Must possess an active Secret security clearance.
  • Desired to have 12 months or more experience in a DoD environment


Please Note: U.S. Citizenship is required for most MTSI positions.

#LI-AS1

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