Senior Customer Tech Support Specialist (Help Desk)
Astrion
- Location
- Onsite (Dahlgren, Virginia)
- Compensation
- $65k - $72k/yr
- Employment
- Full-time
- Level
- Senior Level
About the Role
Astrion is seeking a Senior Customer Tech Support Specialist to support the U.S. Navy's Naval Surface Warfare Center Dahlgren Division. This role involves handling escalated technical issues and providing advanced troubleshooting for hardware, software, and network systems.
Skills
Full job details
Senior Customer Technical Support Specialist
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $65,000 to $72,500
Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
- Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
- Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow
- Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation
PREFERRED QUALIFICATIONS / SKILLS
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
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