Customer Tech Support Specialist (Help Desk)
Astrion
- Location
- Onsite (Dahlgren, Virginia)
- Compensation
- $57k - $61k/yr
- Employment
- Full-time
- Level
- Mid Level
About the Role
Astrion is seeking a Customer Technical Support Specialist to join their team supporting the U.S. Navy. This role involves providing advanced IT support for escalated technical issues, ensuring smooth operations for critical defense missions.
Skills
Full job details
Customer Technical Support Specialist - Support II
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $57,000 to $61,200
Astrion has a contingent opening for a Customer Technical Support Specialist – Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
- Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support
- Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow.
- Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation.
PREFERRED QUALIFICATIONS / SKILLS
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
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