Onsite Client Services / Desktop Support Lead
Softthink Solutions Inc
- Location
- Onsite (Santa Monica, CA)
- Compensation
- $35 - $45/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 days ago
About the Role
Softthink Solutions is seeking an Onsite Client Services Lead to provide desktop and end-user technical support for City locations in Santa Monica. The role focuses on coordinating onsite support, troubleshooting hardware and software issues, and maintaining incident records in ServiceNow.
Skills
Desktop support
Hardware troubleshooting
Software troubleshooting
Workstation configuration
Connectivity troubleshooting
ServiceNow
Incident management
Customer service
Communication skills
Windows workstations
Peripherals
User onboarding
Full job details
Job Title: Onsite Client Services / Desktop Support Lead
Work Authorization: US Citizen
Location: Santa Monica, CA
Location: Santa Monica, CA
Role Summary:
Responsible for onsite end-user support, desktop support coordination, customer service, and ensuring timely resolution of user issues at City locations.
Responsible for onsite end-user support, desktop support coordination, customer service, and ensuring timely resolution of user issues at City locations.
Roles and Responsibilities:
- Provide and coordinate onsite desktop and end-user technical support.
- Troubleshoot hardware, software, workstation, and connectivity issues.
- Support user onboarding, equipment setup, and configuration.
- Coordinate with Level 2 and NOC teams for escalated issues.
- Maintain accurate incident and service request records in ServiceNow.
- Support knowledge transfer and onsite immersion requirements.
- Follow City security, access, and support procedures.
Professional Experience:
- Experience in desktop support, deskside support, or end-user IT services.
- Experience troubleshooting Windows workstations, peripherals, and common business applications.
- Experience with ticketing systems and incident/request management.
- Strong customer service and communication skills.
Educational Qualifications:
- Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
Certifications:
- CompTIA A+, Microsoft, or equivalent desktop support certification preferred.
- ITIL Foundation preferred.
· CLETS certification is required when providing frontline support for Police Department or City Attorney technology. 24x7_Service_Desk