Office & IT Administrator

SUMMARY OF THE ROLE

Ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day to day operations for penguins in the local company.

Requirements:
•Minimum job requirements: BA +>1 years’ experience
•ITIL Foundation
•English proficiency

In this role, you’ll be the go-to person for ensuring smooth IT operations across our Houston office and beyond. Your responsibilities will include:

• Supporting end-users: Troubleshoot IT systems and software, manage caretaker tickets, and provide training so our teams can work smarter, not harder.
• Collaborating with vendors: Coordinate installations, devices, and components to keep daily business running seamlessly.
• Ensuring compliance: Oversee maintenance contracts and licenses, conduct regular reviews, and keep us aligned with industry standards.
• Driving digital transformation: Lead improvement initiatives, train users, and champion new solutions that move us from manual to digital ways of working.
• Providing global support: Deliver 2nd-level IT assistance to emerging markets, ensuring requests are resolved efficiently and SLAs are met.
• Onboarding & equipment management: Help new users settle in, support existing colleagues, and manage IT equipment delivery and returns.
• Monitoring performance: Track incidents, events, and service requests, reporting KPIs to ensure service excellence.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

WHAT WE LOOK FOR

 

PERSONAL QUALITIES

At Jotun, we believe technology should empower people, not complicate their work. We’re looking for an IT Support Specialist who is passionate about helping colleagues succeed by making digital tools simple, effective, and a true competitive advantage.

 

QUALIFICATIONS

Education:

Bachelor's Degree in IT related areas

 

Languages:

Native English (mandatory)

 

Work Experience:

We are looking for professionals who meet certain prerequisites, including: 

• Experience in IT infrastructure for relevant companies.

• Detailed knowledge of Microsoft 365 tools / Sharepoint is needed.

• Knowledge of IT projects (software and hardware).

• Experience with Fortinet / MERAKI/ CCNA (desirable).

• Experience with Power Automate tools will be a plus.

 

WHAT WE OFFER

At Jotun, you’ll be part of a supportive environment where innovation is encouraged, and your expertise makes a real impact. We offer opportunities to grow, collaborate across markets, and be at the forefront of digital transformation.

• Competitive compensation and benefits

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

• A supportive and inclusive company culture where you can be your authentic self

• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Paints Inc.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

20.07.2026

WHO WE ARE

Our operations in the AMERICAS (North America, Central America and South America) began in the 70's in the USA and later expanded to Brazil (1998) and later to Mexico (2015). Today with a factory in Brazil (Rio de Janeiro) and direct sales operations in the US (Houston) and Mexico (Vera Cruz), the AMERICAS region is strategically located and is active in the Marine and Protective segments. With a promising market for our products and our brand, we have the ambition to expand to other countries in the region. We believe that real value in our companies is our employees, both as individuals and as teams. We focus on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, driven by our values of Loyalty, Care, Respect and Boldness. And WE make it happen!

Jotun is one of the world's leading manufacturers of paints, coatings and powder coatings. Jotun was founded in Norway in 1926, and after great domestic success, an international expansion started in 1962 which has since taken Jotun all around the world. The newly enlarged company then set a course for further international expansion.With experienced technical sales and support and over 50 years presence in the USA, Jotun USA is dedicated to providing innovative products and solutions and unparalleled service in the marketplace. Jotun has a set-up in several locations around the United States, from north to south, and east to west, serving local markets with a wide range of marine and protective coatings. Our US commercial head office is located in Houston, TX. Jotun protects property and make its mark on your surroundings, from large ships to beautiful structures. Do you want to join us and MAKE Y/OUR MARK?

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!