Manual QA Engineer (Mid-level) ID67829

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
We are looking for Manual QA Engineers across Lead and Senior levels to ensure the stability and reliability of a live Hiring Events platform serving clients across the U.S. You will perform functional, regression, and end-to-end testing, validate REST APIs with Postman, execute SQL-based backend verification, and collaborate closely with Engineering, Product, and Client Support teams to triage and resolve production issues. The role requires strong investigative skills and comfort operating in a fast-paced, real-time production environment.

WHAT YOU WILL DO
- Analyze, troubleshoot, and help resolve production issues impacting live hiring events;
- Perform manual, functional, regression, and end-to-end testing across platform workflows;
- Validate REST APIs, integrations, and backend services using Postman;
- Execute backend data validation and troubleshooting using SQL queries;
- Reproduce, document, and track defects, workflow issues, and test results in Jira;
- Collaborate closely with Engineering, Product, Client Support, and GTM teams to investigate and resolve client-reported issues;
- Support incident triage activities and assist with release validation efforts;
- Validate architecture changes, new integrations, and platform enhancements prior to release;
- Investigate frontend and network-related issues using browser developer tools;
- Ensure issues are resolved within SLA expectations while maintaining high client satisfaction;
- Participate in Agile and Scrum ceremonies including sprint planning, standups, retrospectives, and release testing activities;
- Interpret business requirements and product needs to design effective test cases and validation scenarios;
- Contribute to improving testing processes, workflows, and production support practices;
- Validate accessibility compliance and usability standards, including WCAG requirements.

MUST HAVES
- 4 to 6 years of experience in QA, manual testing, or production support and testing environments;
- Strong experience with manual testing methodologies, including functional, regression, and end-to-end testing;
- Hands-on experience testing REST APIs using Postman;
- Strong SQL skills for backend validation, troubleshooting, and data verification;
- Experience validating backend integrations and services;
- Experience documenting and managing defects using Jira;
- Strong understanding of user workflows, product functionality, and business requirements;
- Ability to create and execute meaningful test cases based on business problems and product requirements;
- Experience working in Agile and Scrum environments;
- Strong collaboration and communication skills across technical and non-technical teams;
- Experience troubleshooting production issues in client-facing applications;
- Familiarity with browser developer tools for frontend and network investigation;
- Experience with accessibility standards and WCAG compliance testing;
- Upper-intermediate English level.

NICE TO HAVES
- Experience using Datadog for monitoring, log analysis, and troubleshooting;
- Familiarity with Kafka and asynchronous workflow validation;
- Exposure to MongoDB or other NoSQL databases;
- Understanding of CI/CD pipelines, deployment processes, and release validation;
- Experience working with SaaS products or customer-facing and employer-facing platforms;
- Previous experience supporting live production systems with high user activity.

PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.