Level 1 IT Support Technician

About the Position

UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.

The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.

Responsibilities

• Provide remote and in-person desktop support for client users.
• Respond to support requests and provide timely updates through our ticketing system.
• Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
• Install, update, and troubleshoot Windows operating systems and business applications.
• Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
• Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
• Create and manage user accounts, passwords, permissions, and security groups.
• Assist with employee onboarding and offboarding, including workstation setup and account access.
• Perform basic Active Directory and Microsoft 365 administrative tasks.
• Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
• Help monitor backups and participate in scheduled backup and disaster-recovery testing.
• Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
• Participate in client calls, internal meetings, and technical training.
• Document troubleshooting steps and procedures in the company’s internal knowledge base.
• Escalate complex technical issues to senior engineers when appropriate.
• Follow UBX Cloud’s security, documentation, and customer-service standards.

Required Qualifications

• High school diploma or equivalent.
• Basic understanding of Windows computers, common business applications, and computer hardware.
• Basic knowledge of Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Customer-focused attitude and willingness to help.
• Ability to manage multiple support requests and follow established procedures.
• Ability to document work clearly and accurately.
• Willingness to learn new technologies and accept coaching from senior engineers.

Preferred Qualifications

• Up to one year of experience in desktop support, help desk, IT support, or a related position.
• Technical education, training, internship, or hands-on IT experience.
• Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
• Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
• CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.

What We Are Looking For

• Dependable and professional.
• Strong attention to detail and follow-through.
• Comfortable communicating with clients and coworkers.
• Able to work independently and as part of a technical team.
• Interested in building a long-term career in IT and cloud technology.

Compensation and Benefits

• $36,000–$40,000 annually, based on experience and qualifications.
• Employee benefits package.
• Paid time off (PTO).
• Technical training and professional development.
• Opportunities for advancement into a Systems Engineer role.