IT Helpdesk Technician

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.

We’re looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

 Job Responsibilities:

• Log all requests in the IT Service desk ticketing system

• Place orders for IT supplies as needed for end users

• Resolve end users issues either by walking them through the steps or remoting into their desktop

• Escalate tickets to the on call field technician for each site if needed

• Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.

• Continually monitor SLA’s and run reports as needed on open tickets

• Identify and suggest possible improvements on procedures

• Take on assignments and provide an updated status at regular conference calls

• Lifting up to 50 lb's

 Education and/or Experience

• 1-5 years of Help Desk, Desktop Support, or IT Support experience.

• Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.

• Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.

• Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.

• Experience with Active Directory user account management; Exchange administration experience is a plus.

• Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

What We Offer:

• Competitive salary, benefits package including ESOP Program.

• Opportunities for professional development and growth.

• A supportive and dynamic work environment.

For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.