Junior IT Technician

RiseWell Community Services (RiseWell) is an innovative multi-service, community-based social wellness agency. We are a major provider of health and wellness services, senior and children’s care, addiction recovery services, as well as affordable housing and support. RiseWell currently services Manhattan, Brooklyn, Bronx, Queens, Nassau County and Suffolk County.

In collaboration with individuals, families, community leaders, and progressive healthcare providers, RiseWell serves as an agent of change in our reality of racial, economic, and cultural injustice. For over 50 years, we have been transforming lives, brightening futures, and strengthening the fabric of our community with a wide (and growing) array of services for high-need or economically deprived participants.

The Junior IT Technician provides entry-level technical support to staff and assists the IT Department with daily operations. This role focuses on basic troubleshooting, workstation and device setup, user assistance, and administrative IT tasks. The Junior IT Technician works under the guidance of senior IT staff and serves as a learning role with opportunities for skill development and advancement.

ESSENTIAL FUNCTIONS:

A. Respond to basic IT support requests related to:

- Password resets

- Log-in issues

- Printing problems

- Basic application and connectivity issues

B. Assist with setting up, moving, and decommissioning workstations, laptops, phones, and peripherals.

C. Support mobile device setup and basic troubleshooting under supervision.

D. Provide in-person and remote assistance to staff as directed.

E. Assist with onboarding and offboarding tasks, including equipment preparation and account setup.

F. Maintain and update IT asset inventory records.

G. Document support activities and follow established IT procedures.

H. Escalate unresolved or complex issues promptly to IT Specialist I or Tier 2 support.

Updated March 2026

COMPETENCIES:

• Basic understanding of:

o Windows operating systems

o Microsoft Office applications

o Computer hardware and peripherals

• Familiarity with mobile devices (Apple and Android) a plus.

• Strong customer service mindset with the ability to assist non-technical users.

• Good verbal and written communication skills.

• Ability to follow instructions, document work, and learn new systems quickly.

• Dependable, organized, and able to manage time effectively.

• Ability to maintain strict confidentiality.