The Junior IT Systems Administrator is responsible for performing server administration, as well as escalation support to end-users and onsite support for both hardware and software issues.

The IT Systems Team can be characterized as a fast-paced environment with shifting priorities and sudden issues that need to be balanced with “road map” projects. The technician is expected to be able to adapt to this environment and produce results with a self-starter mentality while maintaining a collaborative outlook. The technician will always represent themselves, the department, and the company with the highest level of professionalism.

Innovate Systems and the companies it services maintains multiple on-premises datacenters and this position requires that applicants must be able to be present onsite at the 5-Hour Energy® plant to ensure system uptime and/or proper triage in case of an outage, regular maintenance, or emergencies. Travel to remote locations may be required on occasion to provide support for special projects/needs. These requirements are superseded by up-front, mutually agreed-upon negotiations, when a Junior IT Systems Administrator cannot feasibly travel due to circumstance or other restrictions.

Essential Job Functions:

Act as primary escalation point for Service Desk tickets
Server Administration and Troubleshooting
Maintenance of IT systems, core business services, and IT Systems components according to documentation
Responsible for implementing or maintaining integrations (designed by Systems Engineers) with 3rd party systems/services/software
Provide onsite support for the Cybersecurity and Network teams
Imaging and deployment of endpoints
Perform data restore operations as necessary using backup systems
Document inventory, procedures, and configuration in a detailed manner
Participate in out-of-band Maintenance Events as required
Debugging, Troubleshooting, Function Analysis
Conduct training for other IT Admins and End Users as required
Perform security permission changes/additions/deletions for all platforms in coordination with Cybersecurity
Maintain required support logs/alerts
Handle third-party support calls for IT Systems equipment and/or platforms
Demonstrate regular and consistent attendance and punctuality
Comply with documented procedures, practices, and policies

Qualifications:

2+ Years administrating Microsoft Environments (AD, Windows, Multi-site, Group Policy)
Powerful troubleshooting method/ability
Strong understanding of O365 platforms and features (SharePoint, Azure AD, Conditional Access, Teams, and Exchange)
Strong understanding of software/update deployment methodologies
Operational understanding of Cloud, Hybrid, and On-Prem environments
Operational grasp and use of PowerShell
Familiarity with virtualization and hypervisors (Hyper-V)
Familiarity with MDM/MAM/EMM
Mindful of security best practices in solution implementation

Soft Skill Qualifications:

Must be “team-collaborative” but also “self-driven”
Quick learner and willing teacher
Ability to shift priorities in the face of unexpected changes to business needs
Professional and approachable demeanor
Ability to summarize events, incidents, projects, and obstacles in a concise manner
Courteous, Punctual, and Proactively Communicative

Bonus Qualifications:

VDI and RemoteApp familiarity is a bonus
Hyper-V administration is a big bonus
Endpoint Configuration Manager is a big bonus (aka. Intune/SCCM)
Experience working in a manufacturing environment

Equal Opportunity Employer

Junior IT System Administrator

About the Role

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