Junior IT Help Desk
TOTAL WAREHOUSE INC
- Location
- Onsite (anaheim, CA)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Total Warehouse is a leading provider of material handling products and intralogistics solutions. This entry-level role supports internal IT operations by providing technical assistance and managing equipment lifecycle.
Skills
Full job details
Description
The Junior IT Help Desk position provides day-to-day technical support to employees and assists with maintaining the company’s IT equipment, user accounts, software, and basic network infrastructure. This is an entry-level position designed for someone who is technically capable, service-oriented, and interested in developing their IT skills.
Requirements
Key Responsibilities
Help Desk & Employee Support
- Provide Level 1 technical support to employees.
- Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
- Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
- Assist users with password resets, MFA, login, and access issues.
- Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
- Respond to and document IT support requests.
- Escalate advanced issues when necessary.
- Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
Computer & Employee Support
- Set up laptops and workstations for new employees.
- Configure computers with required applications and company settings.
- Maintain inventory of laptops, monitors, phones, printers, and other IT equipment.
- Prepare, issue, recover, and redeploy equipment.
- Assist with equipment replacement and lifecycle management.
- Maintain accurate asset records.
Employee Onboarding & Offboarding
- Prepare IT equipment for new hires.
- Assist with creation and configuration of user accounts.
- Configure email, Teams, OneDrive, printers, and required applications.
- Remove or disable access during employee offboarding.
- Recover company-issued IT equipment.
Microsoft 365 Administration Support
- Assist with Microsoft 365 user administration.
- Manage basic user, group, mailbox, and license requests.
- Assist with Microsoft Teams and SharePoint permissions.
- Support OneDrive synchronization and file-access issues.
- Assist with MFA and security-related user issues.
Education and Experience:
- 1–2 years of IT/help desk experience or equivalent technical training.
- Basic knowledge of Windows 11.
- Familiarity with Microsoft 365.
- Basic understanding of networking, TCP/IP, Wi-Fi, and VPN.
- Experience troubleshooting computers and peripherals.
- Strong communication and customer-service skills.
- Ability to learn new systems quickly.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
Physical Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be in good physical condition and have good motor skills.
- Must be able to lift up to 50 pounds at times.
- Ability to function in work environment with moderate noise level from several sources creating constant activity.
Additional Notes
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.