Desktop Support Technician

Overview

The Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable, responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems. The position is approximately 75% end-user support and 25% systems administration and back-end support, with additional opportunities to contribute to IT projects and strategic initiatives.

The DST will serve as a key point of contact for day-to-day IT needs and will play an important role in ensuring employees have the technology, access, and support they need to be productive.

What You’ll Get to Do

End-User & Desktop Support

• Manage and prioritize support requests through Freshservice.

• Troubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues.

• Provide hands-on support for laptops, desktops, mobile devices, and office technology.

• Document resolutions, identify recurring issues, and improve support processes and knowledge resources.

• Support conference rooms, AV equipment, and video conferencing platforms.

Employee Onboarding & Offboarding

• Configure, deploy, and recover employee computers and other IT equipment.

• Provision and deprovision user accounts, applications, permissions, and system access.

• Conduct hands-on device handoff and provide new employees with technology orientation and training.

• Maintain accurate records of assigned devices, equipment, accounts, and software access.

• Continuously improve onboarding and offboarding processes through documentation and automation.

Systems Administration & Operations

• Support the administration, configuration, and ongoing operation of corporate IT platforms, including:

  • Freshservice – IT service management and ticketing

  • Microsoft Intune – Windows endpoint and device management

  • Jamf – Apple endpoint and device management

  • Okta – Identity and access management

  • Microsoft 365

  • Apple Business Manager

  • Google Workspace

IT Projects & Continuous Improvement

• Support infrastructure, security, endpoint, collaboration, and business systems projects, including evaluating, testing, and deploying new technologies.

• Leverage AI, automation, and scripting to streamline repetitive IT workflows such as onboarding/off boarding, provisioning, device management, ticket triage, troubleshooting, and documentation.

• Identify opportunities to reduce manual work, improve reliability, and enhance the employee technology experience while following security, privacy, and responsible AI practices.

• Develop and maintain SOPs, technical documentation, knowledge-base content, and end-user guides.

What You Bring to Inertia

• 5+ years of experience providing desktop, help desk, or end-user IT support in a professional environment.

• Strong working knowledge of Windows and macOS operating systems, hardware, peripherals, and common business applications.

• Working knowledge of networking, cloud technologies, cybersecurity, and compliance frameworks.

• Experience supporting AV, conference room, video conferencing, and collaboration technologies.

• Familiarity with identity and access management (IAM), endpoint management/MDM, SaaS administration, and IT service management (ITSM).

• Familiarity with AI tools, automation, and scripting, with an interest in applying emerging technologies to improve IT operations.

• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve technical issues methodically and independently.

• Excellent interpersonal and communication skills, with the ability to effectively support users across a range of technical proficiency levels.

• Strong organizational skills and attention to detail, particularly when managing employee access, equipment, assets, and onboarding/offboarding activities.

• Ability to prioritize competing requests and responsibilities in a fast-paced, rapidly evolving environment.

• Demonstrated initiative, curiosity, and a willingness to learn new technologies and take on increasing levels of technical responsibility.

Bonus Points

• Experience specifically in operationalizing compliance frameworks for Export Controlled and Controlled Unclassified Information
  

Salary & Benefits:

• The base salary range for this role is $70,000 - $85,000; The pay range provided is an estimated base range for this role. Exact compensation may vary based on skills, experience, and education.

• We offer market-competitive compensation and an excellent benefits program, including Medical, Dental, and Vision plans, company-paid holidays, matching 401k, and more!

About Inertia:

Inertia is taking the most direct, scientifically-proven path to commercializing fusion, leveraging the only successful achievement of fusion ignition, using a process that was pioneered at the U.S. Department of Energy’s (DOE) Lawrence Livermore National Laboratory (LLNL). With groundbreaking innovation, transformative technology, and multi-year investment, Inertia is committed to commercializing fusion energy in the next decade.