IT Technician - Intermediate
Plateau Software Inc
- Location
- Onsite (Daleville, AL)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Plateau GRP is a rapidly expanding IT solutions company seeking an Intermediate IT Technician to provide comprehensive hardware and network support for student devices. The role focuses on troubleshooting, system maintenance, and ensuring secure network access within a supportive, inclusive environment.
Skills
Full job details
Description
Plateau GRP is a quickly expanding company that values your skills, training and ideas. Do you feel like a number and not an individual? At Plateau, you are our greatest asset. Do you want to switch career fields to Information Technology? Our company provides a path forward to develop the skills needed for new IT careers.
We aspire to promote from within and strive to foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career with Plateau!
Responsibilities:
- Support student onboarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
- Issue IT equipment to student classes and train the class on proper usage
- Patch and keep machines updated with the most up-to-date patches
- Other duties as assigned
Requirements
- Secret clearance
- Security + certification
- 2-4 years of experience required
Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.
EOE Statement:
Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com
Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)