IT Technician I
FARMERS BANK & TRUST COMPANY OF MAGNOLIA
- Location
- Onsite (Texarkana, TX)
- Employment
- Full-time
- Level
- Entry Level
Posted 2 weeks ago
About the Role
Farmers Bank & Trust is seeking an IT Technician I to provide Tier 2 operational support for hardware, software, and networking issues. The role involves maintaining documentation, assisting with facilities maintenance, and ensuring seamless IT operations across branch locations.
Skills
Hardware Troubleshooting
Software Support
Networking
Microsoft 365
VoIP
Server Hardware
Technical Documentation
Desktop Support
Laptop Support
Knowledgebase Management
Full job details
Job DetailsJob Location: St Michael Dr - Texarkana, TX 75503Position Type: Full TimeGENERAL DESCRIPTION OF POSITION
The IT Technician I is responsible for providing Tier 2 day-to-day operational support to end users regarding hardware, software, networking, and troubleshooting user issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide Tier 2 support for Information Technology issues related, but not limited to:
Laptop and desktop computers.
Network equipment.
Server hardware and software.
Voice-over-IP telephony system.
Other hardware/peripherals.
Microsoft 365
Miscellaneous applications
Research and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.
Ensure problem and solution documentation, creating and managing content for support knowledgebase.
Assist the Facilities department if needed, including general site maintenance, moving and reconfiguring office furniture and equipment, and performing branch maintenance at all locations.
Other duties as assigned.
QualificationsEDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.
EXPERIENCE GENERAL
12 to 18 months related experience and/or training.
ADDITIONAL INFORMATION
Must provide Service with HEART to internal customers/co-workers.