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CloudHQ LLC

IT Technician

CloudHQ LLC

Location
Onsite (Manassas, VA)
Employment
Full-time
Level
Mid Level
Posted 1 week ago

About the Role

CloudHQ is a data center provider seeking an IT Technician to ensure smooth technology operations for team members and vendors. The role involves providing desk-side, remote, and site support for data center operations, including system configuration and user account management.

Skills

Microsoft Office 365 Windows 10 Active Directory Remote Desktop Support Computer Networking Server Support Phone System Administration Technical Support Problem Solving Customer Service GDPR Hardware Inventory System Maintenance Cisco Hardware Cloud Environments

Full job details

Description

This role is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.


Principal Duties and Responsibilities

  • Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party software
  • Set up new user accounts
  • Provide basic system and software training for users
  • Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
  • Maintaining equipment inventory
  • Monitoring system updates and performing routine maintenance
  • Continuous self-learning of new technology is expected
  • Special projects as needed


Requirements

Education: Bachelor’s Degree – IT, highly preferred


Experience: 1-3 years of technical support experience


Required Knowledge/Skills/Abilities:

  • Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
  • Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems
  • Strong communication skills with excellent customer service orientation
  • Working knowledge of the General Data Protection Regulation (GDPR)
  • Ability to prioritize, multi-task, and be self-motivated
  • Availability for on-call support and the occasional weekend or after-hours support


Preferred Qualifications:

  • Cisco hardware, Exchange, and cloud environments is highly desired