IT Technician

Job DetailsJob Location: Cahuilla Casino Hotel - Anza, CA 92539Position Type: Full TimeEducation Level: 2 Year DegreePOSITION SUMMARY   The IT Systems Support Technician works as part of the Information Technology Services Team to maintain all related assets applications and services. Performs other related duties as assigned to support Cahuilla Casino.   DUTIES AND RESPONSIBILITIES   Provide leadership in the resolution of technical support issues for the Cahuilla Casino. Maintain, monitor and troubleshoot Cahuilla Casino desktop computers, applications, virtual server infrastructure, Windows server environment Maintain, monitor and troubleshoot Cahuilla Casino network based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS Maintain, monitor, and troubleshoot Cahuilla Casino messaging, phone and meeting systems Maintain, monitor and troubleshoot Cahuilla Casino document imaging solution Configure, maintain, monitor, and troubleshoot windows software deployments Provide and maintain documentation of backup processes and retention periods Provide support for customers Prepare and maintain written documentation of Cahuilla Casino server and application environments Work with department leaders implementing new software and hardware technologies Work with vendors in the process of troubleshooting escalated incidents Work with IT Manager implementing new sever technologies Work with IT Manager implementing new computer technologies Participate in appropriate in-service and workshop programs and attend any required meetings Serve as a role model for staff in demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic. Ensure compliance with IT Minimum Internal Control Standards Comply with the Cahuilla Casino policies and procedures Comply with the Cahuilla Gaming ordinances, policies and procedures Support other departments with Casino Management System Any other task assigned by management QualificationsQUALIFICATIONS AND REQUIREMENTS     A minimum of AS Degree in Computer Science and/or 2 years of experience in the field or in a related area. Strong working knowledge of Microsoft server, Microsoft Active Directory and Microsoft email systems. Working knowledge of Server and PC operating systems - such as Windows 2008 and 2012, PC operating systems such as Windows 7 and 8. Strong working knowledge of monitoring and tuning systems to achieve optimum performance levels. Strong working knowledge of configuring and maintaining VMware and virtual environments. Must have a working knowledge of IP Telephony. Working knowledge PC hardware and components including processors, mother boards, accessories, cards, peripherals. Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel) and E-Mail (MS Outlook). Strong working knowledge of managing multiple linked databases to include security, data safety and integrity, disaster recovery, and development of bulk data import/export procedures. Casino experience preferred. Excellent oral and written skills required. Must be detailed oriented. Ability to work independently Ability to write reports, and or procedure manuals, to effectively present information and respond to questions from groups of users, managers. Demonstrated capability, initiative, self-motivation, communication skills and the ability to operate in a "team approach" environment. Must meet requirements to qualify for a Cahuilla Casino Gaming License. Must pass an extensive background security check. No felony convictions and no serious misdemeanor convictions. Must possess the ability to interact with the public, fellow employees, tribal enterprises, and county I state agencies demonstrating respect, tact, courtesy, objectivity and maturity to develop an effective and cooperative working relationship. Must be 21 years or older.   Applicant agrees and understands that they are required to be able to successfully complete the 90-day introductory period in consecutive workdays in order to be considered for a position with Cahuilla Casino.   PHYSICAL REQUIREMENTS/WORKING CONDITINS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.   While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about he Casino floor and exposed to a non-smoke free environment.   Cahuilla Casino is committed to a drug and alcohol free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.   If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail t meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled. A drug test will be required prior to employment and periodically thereafter.   NOTE   This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.