IT Technician
PWCampbell
- Location
- Onsite (Pittsburgh, PA)
- Employment
- Full-time
- Level
- Mid Level
About the Role
PWCampbell is a fourth-generation design-build firm specializing in architecture and technology integration for financial institutions. The IT Technician role focuses on resolving technical tickets, managing hardware and software infrastructure, and enhancing IT processes within a collaborative team environment.
Skills
Full job details
We are seeking to add an IT Technician to our growing and talented Design-Build Company. This position requires the individual to be a strong communicator, and client focused.
Objectives of this Role
Investigate all IT related tickets submitted for resolution.
Responsibilities
- Prioritize and manage all technical requests throughout the day from employees
- Complete all tickets and document the solutions
- Oversee printers, computers, software licensing, phones, network equipment, MDM, and all IT inventory
- Set up cell phones, computers, accounts, and more for individuals
- Manage configurations on AV and all networks
- Take initiative to enhance processes within the company's IT infrastructure
- May perform other tasks and projects as assigned
Requirements
- 1-3 years of help desk experience is required
- Intermediate knowledge of helpdesk ticketing, Microsoft Active Directory and M365 environment, networking, user access control, VPN, phones, servers, copiers, antivirus, managing user licensing, and administering a wide variety of SaaS and desktop products
- Proficient in prioritizing and expediting troubleshooting methods to resolve IT issues is a plus
- Excellent communication and customer service is required
- Experience in construction technology is a plus
- Above average computer skills
We are an equal-opportunity employer, promoting a cooperative, team-oriented environment and empowering all employees to deliver the best in quality service for our clients.
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