IT Support- onsite west of Pittsburgh, PA
A.C. Coy
- Location
- Onsite (Pittsburgh, PA)
- Employment
- Contract
- Level
- Mid Level
Posted 6 days ago
About the Role
A.C. Coy is seeking an IT Support Technician to troubleshoot tickets and collaborate with project managers and escalation teams. This role is crucial for ensuring smooth IT operations and resolving technical issues efficiently.
Skills
Troubleshooting
Client Support
Customer Service
Time Management
Organizational Skills
Written Communication
Verbal Communication
Collaboration
Full job details
Overview
Location: Onsite- West of Pittsburgh, PA
Job Type: Contract
Work Authorization: U.S. Citizen or Green Card
The A.C. Coy Company is currently hiring for a help desk/IT Support Technician.
Responsibilities
- troubleshoot tickets
- work closely with the escalation team and project managers to resolve tickets
- must be detailed oriented
Qualifications
Minimum Requirements:
- Associates degree in business, MIS or IT preferred; HS diploma with equivalent experience required
- 2-3 years’ experience as a help desk/IT Support technician
- Demonstrated experience in client support and direct client communications
- Ability to establish and maintain positive customer service
- Excellent time management and organizational skills
- Strong written and verbal communication abilities
- Ability to work independently and collaboratively within a team