IT Technician

Job Summary:

This is not a remote positon.  Must report daily to office in Silver City, NM

Come joing our team!  As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software
issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.

Key Responsibilities:
● Provide first-level technical support to end-users via phone, email, or in person.
● Support the organization's cybersecurity initiatives by assisting with endpoint security,
vulnerability remediation, user access management, security awareness efforts, and adherence
to established security policies and procedures.
● Assist users with hardware and software issues, troubleshooting problems to resolution.
● Install, configure, and maintain computer systems and peripherals.
● Assist in the setup and maintenance of local area networks (LANs).
● Troubleshoot basic network connectivity issues.
● Support users in accessing and utilizing network resources.
● Install and update software applications on user devices.
● Perform routine maintenance on computer hardware, including upgrades and repairs.
● Assist in managing inventory and tracking hardware assets.
● Maintain accurate records of support activities, hardware, and software inventory.
● Document troubleshooting procedures and solutions for future reference.
● Provide basic training to end-users on the use of hardware and software.
● Collaborate with other IT team members to resolve complex issues.

Qualifications:
● High school diploma or equivalent. Some college coursework or a degree in a relevant field is a
plus.
● Basic understanding of computer hardware, operating systems, and common software
applications. Familiarity with networking concepts is a plus.
● Strong verbal and written communication skills. Ability to convey technical information to
non-technical users.
● Strong problem-solving skills and the ability to think critically.
● Excellent customer service skills and a positive attitude.
● Ability to work effectively in a collaborative team environment.
● Willingness to learn and adapt to new technologies and challenges.

We have an excellent benefit package.