System Administrator

Description

System Administrator

West Bend, WI

Description

Time Investment Company is an indirect consumer finance company operating in all US states. We focus on financing the sale of water treatment, home improvement, and other products through an independent network of dealers. Approved dealers use our loan platform applications to submit consumer applications for credit, receive approval on those applications, and complete the loan process.

We are seeking a skilled and proactive System Administrator to manage, maintain, and optimize our IT infrastructure.

What’s in it for you?

Flexible work schedule

Computer equipment and headset provided

Tuition Reimbursement

Medical, Dental, Vision Insurance

Life Insurance, Short and Long-Term Disability

Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months

Paid Time Off

Additional 8 hours Birthday Month PTO

Potential for an additional 8 hours Volunteer PTO

Paid holidays

Essential Duties and Responsibilities

The ideal candidate will have hands-on experience with identity management, endpoint security, network monitoring, end-user computing, and helpdesk operations. This is an on-site role in West Bend, Wisconsin.

Administer and manage Microsoft Entra ID (Azure AD) and Active Directory environments, including user provisioning, group policies, and access controls
Deploy, configure, and maintain endpoint management solutions using Microsoft Intune, including support for Windows 11 laptops
Provision, configure, and troubleshoot Windows 11 devices, ensuring security compliance, patching, and performance optimization
Monitor and manage IT systems, endpoints, and automation workflows via Pulseway
Provide day-to-day technical support and ticket resolution through Jira Service Management or similar helpdesk platforms
Support and troubleshoot network performance, uptime, and synthetic monitoring using CatchPoint
Manage and maintain secure web and application delivery solutions using Akamai
Implement and monitor cloud security policies and data protection using Netskope
Administer endpoint detection and response (EDR) and threat protection using CrowdStrike Falcon
Support and maintain cloud contact center and VoIP systems including Five9 and 3CX (user setup, call flows, troubleshooting)
Administer security awareness training and phishing simulation programs using KnowBe4
Diagnose and resolve hardware, software, network, and telephony issues in a timely manner
Maintain system documentation, procedures, and knowledge base articles
Collaborate with cross-functional teams to improve IT processes and system reliability

Requirements

Proven experience as a System Administrator or similar role
Strong knowledge of Microsoft Entra ID (Azure AD) and Active Directory
Strong knowledge of Linux operating systems
Strong knowledge of VMware, Proxmox, AWS, and Azure.
Hands-on experience managing Windows 11 laptops in an enterprise environment
Experience with Microsoft Intune for device and policy management
Experience with endpoint security tools such as CrowdStrike Falcon
Familiarity with IT monitoring tools like Pulseway
Experience with ticketing systems such as Jira
Experience supporting VoIP/contact center platforms such as Five9 and 3CX
Understanding of CDN, DNS, and web security platforms like Akamai
Experience with cloud security platforms such as Netskope
Knowledge of performance monitoring tools like CatchPoint
Experience with security awareness tools like KnowBe4
Familiarity with workforce analytics tools such as TimeDoctor
Strong troubleshooting and problem-solving skills across endpoints, network, and telephony
Excellent communication and customer service skills

Preferred Qualifications

Helpdesk operations experience.
Relevant certifications (e.g., Microsoft, CompTIA, ITIL, CrowdStrike certifications)
Experience in hybrid cloud environments (Azure, on-premises)
Scripting experience (PowerShell preferred)
Experience supporting remote and distributed teams

Position Details: