IT Support Technician - Temporary

Position Overview

We are seeking an experienced IT Support Technician to provide short‑term helpdesk coverage while a team member is on paternity leave. This role is critical to day‑to‑day IT operations and requires someone who can hit the ground running with little to no formal training.

The technician will primarily work within the Freshservice ticketing system, supporting end users with hardware, software, and device management issues in a Microsoft‑centric environment. There is no project work—this role is fully focused on operational IT support.

Work Environment: 100% Onsite

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (flexible by ±1 hour if needed)

Employment Type: Temporary / Short‑Term Contract

Key Responsibilities

• Provide frontline IT support through a high‑volume ticketing system (Freshservice)
• Troubleshoot Microsoft 365 applications including Outlook, Excel, and general system issues
• Support Intune (MDM) for:
  • Mobile device management (Android & iOS)
  • Laptop imaging and deployment
• Set up and image new laptops and user equipment
• Configure and manage Apple and Android devices to ensure proper MDM enrollment
• Perform Dell Command updates and basic hardware maintenance
• Support office hardware such as printers, monitors, keyboards, mice, and docks
• Answer general troubleshooting questions and resolve day‑to‑day IT issues
• Assist with basic office IT tickets and new hardware requests

Required Skills & Experience

• 4–5 years of IT support experience
• Experience supporting approximately 500 end users
• Strong working knowledge of:
  • Microsoft Intune (MDM)
  • Microsoft 365 (O365) troubleshooting
  • Laptop imaging and deployment
  • Apple and Android device setup
• Ability to work independently and resolve issues without formal training
• Strong customer service and communication skills

Employee Value Proposition

• Opportunity to support a great organization and meaningful mission
• High‑impact role within a small, close‑knit IT team
• Hands‑on work with modern IT tools and systems
• Short‑term commitment with immediate responsibility and visibility

Why This Role Is Open

This position is a temporary backfill to support the IT team during an employee’s paternity leave. Due to the small team size, this role is essential to maintaining daily IT operations.

This is a Contract position based out of Appleton, WI.

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Appleton,WI.

This position is anticipated to close on Apr 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.