Desktop Support Technician

Overview:

We are seeking a Desktop Support Technician with 3–5 years of experience supporting mixed Windows and macOS environments. This role provides hands‑on end‑user support, asset management, and frontline troubleshooting while acting as smart‑hands support for an outsourced infrastructure team. The ideal candidate is technically strong, patient, and comfortable supporting executives and users at all levels.

Responsibilities:

• Provide desktop and end‑user support in an environment that is approximately 80% Windows / 20% macOS, troubleshooting hardware, software, and operating system issues.
• Support Windows environments managed with Intune and macOS systems managed with JAMF, including Adobe Creative Cloud support.
• Troubleshoot and support Microsoft Office 365, with strong emphasis on Outlook and end‑user productivity applications.
• Perform IT asset management activities including tracking, auditing, and updating assets in ServiceNow, ensuring SLA compliance.
• Provide smart‑hands support for the infrastructure team, assisting with onsite tasks related to networking, endpoints, and hardware.
• Support executive users and a diverse user population with professionalism, patience, and clear communication.
• Document incidents, resolutions, and procedures according to IT standards.

Qualifications:

• 3–5 years of experience providing desktop or end‑user support in enterprise environments.
• Strong experience supporting Windows 10/11 and familiarity with macOS in a corporate setting.
• Hands‑on experience with Intune, JAMF, and Adobe Creative Cloud is preferred.
• Experience supporting Microsoft Office 365, especially Outlook.
• Familiarity with ITSM tools such as ServiceNow, including asset tracking and SLA adherence.
• Basic networking knowledge including TCP/IP, LAN/WAN, and Wi‑Fi, with the ability to assist infrastructure teams onsite.
• Excellent communication, interpersonal, and customer service skills; ability to work effectively with executives and users at all levels.

Preferred Skills:

• Experience working in executive‑support or high‑touch support environments.
• Strong documentation and organizational skills.
• Ability to work independently while collaborating with distributed IT teams.

Job Type & Location

This is a Contract position based out of Birmingham, AL.

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Birmingham,AL.

This position is anticipated to close on Apr 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.