Closes: 6/7/26 - Spokane, WA - Full-time/Hourly

Wage: $23.50 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Install & support desktop applications & printers. Install & support workstations & IP telephones on a network. Provide training & resolve concerns using help desk ticketing, remote control software, telephone, & email. Support mailboxes & Teams groups, SharePoint sites, & team member engagement apps. Support access to Microsoft Office 365 apps, Azure apps, & other hosted cloud services. Support local networks & wireless network access. Driving required using company &/or personal vehicle. Must have a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass background & driver record check.

Computer Skills:
Requires experience working in a Microsoft Windows networking environment. Requires an intermediate skill level using Microsoft Office applications. Must be able to quickly learn business applications & communication tools. Must be able to build & repair computer systems. Must be able to install & configure displays, printers, copiers, & scanners. Will demonstrate the ability to create active directory accounts & mailboxes after instruction.

Essential Duties & Responsibilities include the following:

Configure new workstations & rebuild workstations.
Install Microsoft Windows, business applications, communications software, & system drivers.
Maintain antivirus & security updates.
Assist users with applications & with connectivity.
Create & configure computer accounts, user accounts, mailboxes, & groups.
Troubleshoot hardware, software, monitors, serial devices, network devices, telephones & printers.
Assist with physical installation & maintenance of network cabling.
Assist with installation, setup, & upgrades of software programs.
Advise users of email, voicemail, & file maintenance best practices.
Support video surveillance systems & capture recordings as needed.
Deploy & support the classroom desktops, conference rooms, & virtual learning environments.
Support the facility access controls, wireless network access, team member kiosks, & time & attendance apps.
Support the power backup devices, paging, in-store radio, & PA systems.
Deploy & support the IP phones, auto-attendant recording & call distribution, voicemail access, group roles, & number assignments.
Maintain records by documenting procedures used.
Provide required written documentation & recordkeeping.
Maintain workstation inventory by recording locations & status.
Determine source of concern by interviewing users on the telephone.
Answer questions; interpret operating instructions; provide references.
Determine source of error by reviewing procedures & actions taken by user, instructing user to perform diagnostic procedures.
Resolve problems by issuing corrective instructions; consulting with co-workers & vendors.
Maintain technical knowledge by attending educational workshops; reviewing technical publications, establishing personal networks; participating in technical societies.
Will be required to travel. Must be able to stay overnight on occasion.
Attend department, organization, & other meetings/training as needed/directed.
Contribute to team effort by accomplishing related results as needed.
Work collaboratively with Workforce Development & Social Services to provide participant services.
Properly wear & maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.
Other duties may be assigned.