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Insitu Inc

IT Support Technician L2 - Contract - Onsite

Insitu Inc

Location
Onsite (Bingen, Washington)
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Insitu is a leading provider of unmanned hardware, software, and services for decision-making superiority. This contract role offers an opportunity to provide essential IT support for clients, ensuring smooth operations and excellent customer service.

Skills

IT Support Troubleshooting Customer Service MS Office Network Support Hardware Installation Software Configuration AV Setup Technical Documentation Time Management Interpersonal Skills Verbal Communication Written Communication

Full job details

Insitu has an immediate need for a Level 2 Support Technician for a 12 month contract. This role will be 100% onsite in Bingen, WA. This role provides IT support for clients, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.

Desired Attributes and Experience

  • Customer service mentality
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Reliable
  • Solid understanding of computers, networks and software
  • Experience using MS Office applications: Word, Excel, Outlook
  • High attention to detail
  • Ability and willingness to work in a collaborative team environment
  • Ability and willingness to quickly learn new technology and software
  • Ability to lift 35 lbs.

Responsibilities and Duties

  • Install and configure computers, peripheral equipment, and software
  • Respond to tickets in accordance with established guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Elevates and coordinates out of scope technical issues
  • Assist in AV setups as needed for meetings
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users (deploying equipment, checking over account setups)
     

Education and Experience:

  • 1 years of related experience or an Associate degree in a related discipline.
  • Previous experience with Insitu systems.

Must be open to working on a contract basis.

Must be able to commute to Bingen, WA.

Position is a 100% on-site role.