We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.

You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.

Key Responsibilities

Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
Provide basic network support to ensure connectivity for end-user devices and peripherals
Support and maintain conference room technology, including audio-visual and video conferencing systems
Deliver high-quality, customer-centered technical support to end users
Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
Accurately log, prioritize, track, and close support tickets in a timely manner
Escalate complex issues to Tier II/III support teams as needed
Perform preventative maintenance across IT systems and equipment
Assist in developing and maintaining IT documentation, processes, and procedures
Support adherence to IT policies and organizational standards

Required Qualifications

Associate's degree in a related field or equivalent combination of education and experience
2+ years of hands-on IT support or desktop support experience
Strong troubleshooting skills across hardware, software, and peripheral devices
Working knowledge of:
- Windows operating systems
- Printers and drivers
- Basic networking concepts (connectivity, troubleshooting)
- Standard enterprise software and tools

Preferred Skills & Attributes

Strong customer service mindset with a focus on user satisfaction
Excellent verbal and written communication skills
Ability to translate technical issues into clear, user-friendly solutions
High energy, proactive attitude, and sense of ownership
Team-oriented with a willingness to share knowledge and collaborate
Strong organizational skills with the ability to manage multiple tasks and priorities
Commitment to continuous improvement and operational excellence