Desktop Support Analyst

Description

Job Title: Desktop Support Analyst Location: QuikCut, LLC Job Type: Full-Time Reports To: Controller Job Summary: The Desktop Support Analyst provides technical assistance to end users by troubleshooting and resolving hardware, software, and network issues. This role ensures smooth day-to-day IT operations and delivers excellent customer service. Key Responsibilities: • Provide technical support for desktops, laptops, printers, and mobile devices • Diagnose and resolve hardware, software, and network connectivity issues • Install, configure, and maintain operating systems (Windows, macOS, etc.) and applications • Respond to help desk calls and in-person requests in a timely manner • Set up and deploy new equipment • Manage user accounts, permissions, and access (Office 365, M1 ERP, etc) • Perform routine maintenance, updates, and patches • Assist with IT projects such as system upgrades and migrations • Manage relationship and activities of outsourced IT company • Ensure compliance with security policies and best practices Qualifications

Requirements

  • Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience) • 1–3 years of experience in desktop or technical support • Strong knowledge of Windows and/or macOS operating systems • Familiarity with Microsoft Office 365 and common business applications • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) • Strong troubleshooting and problem-solving skills