IT Support Technician

This person would provide level 2 end user support. This person would be in charge of the initial diagnostics and work with vendors. For example: initial diagnostics for printers but using a service contract from a company in charge of that kind of devices. They would basically be responsible for assisting the users with PCs and most basic network troubleshooting as the initial diagnostics.

Responsibilities:

• Resolution of desktop and network issues for a wide range of client system and network environments
• Maintain and manage client systems and networks in a manner that provides value to the client as an IT technology partner and consultant.
• Software application management, maintenance and consulting
• Provide recommendations for workflow and productivity enhancement.
• Work as part of a team to design, implement and support the client's network, representing a wide range of industries and technology.
• Network security management, including VPN administration and cybersecurity best practices.
• Documentation of support procedures and network configurations
• Provide local and remote administration of client IT infrastructure including server, security, networking, storage systems, and desktops.
• Perform all tiers of support with the ability to escalate in an efficient manner, as needed.
• Configure, maintain, and manage business continuity and disaster recovery platforms.
• Work with the Engineering team to design and implement network and application solutions.
• Research new trends and technologies leading to testing and justification for deployment.